Munira Wazome
Communication Specialist
Nairobi
Summary
Enthusiastic Communication Specialist eager to contribute to team success through engaging communication techniques to maximise on revenue. Clear understanding of social media engagement and event management. Motivated to learn, grow and excel in area assigned.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Assistant Front Office Manager
Distant Relatives Ecolodge and Backpackers
2 2023 - Current
- Be face of resort in terms of information, resources on facility and hotel service.
- Maintained high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Developed strong relationships with clientele through excellent communication skills and genuine attentiveness to their needs.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Ensured welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Balanced daily cash transactions, accurately maintaining financial records for front office department.
- Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
- Assisted in recruitment process for front office staff, ensuring strong team of well-trained employees.
- Managed over 30 customer calls per day, which aided in generating more sales.
Executive personal assistant
Jiji The Online Marketplace Kenya
10.2020 - 06.2022
- Facilitated effective communication between executives and their direct reports through timely correspondence management.
- Aside from running PA/Admin duties for executives, I also collaborated with other teams, like PR/marketing, sales and customer service, project management to ensure brand consistency
- Took part in generating, editing, publishing and sharing engaging content (e.g Job openings, marketing videos and news on price changes and new products) on some of company's social media platforms like LinkedIn and WhatsApp.
- Trained junior staff members on standard operating procedures to improve overall efficiency within organization.
- Served as liaison between executive office and human resources department to streamline employee-related matters resolution process.
Telemarketer
African Resort International
03.2018 - 01.2020
- Followed up with customers to solicit further sales.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Recorded and updated customer information in online systems.
- Adjust sales scripts to better target the needs and interests of specific individuals
- Conducted market research surveys over the phone, gathering valuable feedback for product development purposes.
Education
Journalism-Public Relations -
Kenya Institute of Mass Education
Nairobi, Nairobi Province, Kenya 05.2016 - 05.2018
Computer Packages -
Waris Computrain
Nairobi 00100 01.2016 - 05.2016
High School Diploma -
State House Girls High School
Nairobi, Nairobi Province, Kenya 02.2012 - 11.2015
Skills
- Marketing and advertising
- Public Relation
- Public speaking
- Excellent Communication
- Multitasking
- Interpersonal skills
- Customer service
- Photo and video editing experience
- Leadership skills
Accomplishments
- Certificate of Leadership, 02/2022, 05/2022, Underwent Leadership training and was awarded with a certificate upon completion.
- Certificate of Sales Technique, 02/2022, 02/2022, The sales process, sales closing techniques, succeeding in competitive environment. Leaders not managers and winning through teams.
Timeline
Executive personal assistant
Jiji The Online Marketplace Kenya
10.2020 - 06.2022
Telemarketer
African Resort International
03.2018 - 01.2020
Journalism-Public Relations -
Kenya Institute of Mass Education
05.2016 - 05.2018
Computer Packages -
Waris Computrain
01.2016 - 05.2016
High School Diploma -
State House Girls High School
02.2012 - 11.2015
Assistant Front Office Manager
Distant Relatives Ecolodge and Backpackers
2 2023 - Current
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