Daylene Bichang'a
Mombasa
Summary
A highly accomplished and driven professional with over a decade of experience supporting entrepreneurs and fostering community development in Kenya’s coastal regions, including Kwale, Kilifi, and Mombasa. As the co-founder and Chief Operations Officer of Nia Ventures, I have successfully spearheaded initiatives that prioritize financial literacy, leadership, and inclusion, empowering women and entrepreneurs to create sustainable change.
Recognized as a Mandela Washington Fellow (2024) and recipient of the prestigious Impact Award from Digital Opportunity Trust, I have demonstrated exceptional leadership in delivering impactful projects such as the Boost Plus Project and Mandela Day training programs. My passion for creating meaningful, community-driven solutions fuels my work in mentoring others, cultivating innovation, and contributing to long-term, systemic change.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Chief Operations Officer
Nia Ventures
01.2023 - Current
- Collaborate with leadership to design and implement strategic initiatives.
- Monitor the progress of projects such as the Boost Plus Project and other ventures.
- Supervise the implementation of various projects, including financial literacy and leadership training programs.
- Measure project impact and ensure alignment with Nia Ventures’ goals.
- Lead, train, and mentor team members to foster growth and alignment with organizational values.
- Promote diversity and inclusion
- Maintain partnerships with stakeholders, including collaborators, funders, and other organizations.
Lead Trainer and Operations Assistant
Crosswise Works
07.2020 - 12.2022
- Improved employee skill sets by developing comprehensive training programs tailored to individual needs.
- Spearheaded the creation of a company-wide knowledge-sharing platform, fostering cross-departmental communication and collaboration.
- Implemented robust tracking systems to monitor employee progress throughout various stages of their training journey.
- Monitored training effectiveness through observation and metrics analysis.
- Optimized training schedules to suit the availability of entrepreneurs ensuring minimal disruption to daily operations.
- Championed a shift towards blended learning approaches that combined face-to-face instruction with digital tools for an enhanced learning experience.
- Evaluated trainee progress through assessments and feedback surveys, refining course content as needed for maximum effectiveness.
- Maintained files and documents of 800 entrepreneurs by preparing Excel spreadsheets to track and maintain relevant training data.
- Enhanced overall team performance by conducting regular workshops and seminars on relevant industry topics.
- Consistently updated training materials to reflect the latest industry standards, ensuring that employees stayed current in their respective fields.
- Created training schedules for trainees and presented weekly training programs.
- Managed a team of trainers, effectively delegating tasks and monitoring performance to maintain high-quality training delivery.
- Recruited, trained and mentored 30 new instructors.
- Provided coaching and mentoring to 800 entrepreneurs
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Developed and implemented successful onboarding program.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Assisted operations manager with planning of routine operations and special projects.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
- Prepared and delivered operational performance reports to inform management.
- Facilitated open forums for employee feedback, fostering a sense of ownership and involvement in their own professional development.
Programs Officer
Swahili Box Ladies
01.2018 - 12.2019
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Enhanced program efficiency by streamlining processes and implementing data-driven improvements.
- Kept programs in line with established mission parameters.
- Managed complex projects from inception to completion, ensuring timely delivery of high-quality results.
- Worked closely with trustees and grantees to develop goals, approaches, initiatives and evaluations of grants.
- Developed and managed budgets for multiple projects, ensuring optimal resource allocation and financial sustainability.
- Led the design of data collection tools, enabling accurate measurement of program outcomes.
- Provided guidance and support to team members, fostering a collaborative work environment that encouraged professional growth.
- Created and implemented program frameworks, performance standards and quality assurance requirements.
- Organized workshops and trainings for stakeholders, increasing understanding of program goals and objectives.
- Developed comprehensive communication plans to effectively disseminate information about programs to relevant parties.
Education
Bachelor of Arts - Education
Pwani University
Kilifi05.2015
Skills
- Strategic leadership
- Delegation and team empowerment
- Negotiation and conflict resolution
- Cross-functional collaboration
- Budget management and resource allocation
- Operational excellence
- Business analysis
Accomplishments
Best female intern - Digital Opportunity Trust
Additional Information
Mandela Washington Fellow
YALI RLC -Kenyatta University
Affiliations
- ASSEK
- Association of country wide Hubs
- Kenya chambers of commerce
Certification
Certified Gender and Entrepreneurship Trainer -ILO
Languages
English
Proficient
C2
Timeline
Chief Operations Officer
Nia Ventures
01.2023 - Current
Lead Trainer and Operations Assistant
Crosswise Works
07.2020 - 12.2022
Programs Officer
Swahili Box Ladies
01.2018 - 12.2019
Certified Gender and Entrepreneurship Trainer -ILO
Bachelor of Arts - Education
Pwani University
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