Davis Kipngeno Rono

Areas of Advisory

• Organization structure- Developed company organogram structure for 8 roles.
• Route to Market (RTM) Strategy- Developed 10 Successful routes.
• Last mile delivery Fulfillment- Developed route capacity plan for 10 selected routes.
• Operational Excellence (OpEx)- Developed KPIs for commercial and operations roles.
• Strategy development and execution framework.- Aligned Operational plan to company's 5 year strategy.
• Researched latest market trends to provide current knowledge to clients
• Supported clients with business analysis, documentation, and data modeling

Roles and Responsibilities

• Managing end-to-end sales to onboard new clients to company platform
• Sales Development: Develop and implement strategic sales plan to expand company’s client base and ensure its strong market presence.
• Sales Administration: Tracking existing and new clients in company ERP system to ensure retention
• Provide feedback to commercial team based on customer insights and sales experiences with regular customer visits
• Develop and maintain key performance indicators (KPIs) to monitor and evaluate commercial and operations functions
• Generate regular reports on territory performance, highlighting areas of success and improvement opportunities
• Conduct root cause analysis to identify reasons behind territory issues and implement corrective actions
• Collaborate with technology teams to implement ERP system and implement efficient order processing workflows ensuring accuracy and timeliness
• Monitor and optimize last-mile delivery operations, including route planning, driver management, and tracking
• Oversee end-to-end logistics and supply chain operations, including procurement, warehousing, inventory management, and distribution
• Optimize transportation routes and modes to minimize costs and delivery lead times
• Collaborate with internal teams to ensure accurate order fulfillment, including picking, staging and loading
• Establish and manage network of last-mile territory delivery partners within , ensuring reliable and cost-effective delivery services
• Continuously improve last-mile delivery processes to enhance delivery speed, accuracy, and customer satisfaction
• Key Achievements:
• Successfully developed Kisii market from scratch to over 5 counties coverage within 1 year
• Successfully grew active customer base from 300 customers to over 2000 monthly.

Roles and Responsibilities

• Management of branch operating expenses
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set
• Monitor order fulfillment metrics, such as order cycle time and order accuracy, and take corrective actions when necessary
• Establish and maintain strong relationships with suppliers, ensuring timely and accurate delivery of products
• Implement robust inventory management practices to maintain optimal stock levels while minimizing risk of stock outs or overstocking
• Ensure company standards of ambience, safety, and hygiene are met and exceeded
• Trainer of branch team under change management project
• Key achievements:
• Trained and sustained globally recognized retail standards in 10 Naivas branches.

Roles and Responsibilities

• Build and develop branch team
• Management of risk through enforcement of company SOPs
• Handling employee grievances and resolving stakeholder conflicts
• Generated financial and operational reports to assist management with business strategy
• Resolved various issues impacting sales management and business operations
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations
• Met deadlines by proactively managing individual and team tasks and streamlining processes
• Manage returns and reverse logistics process, ensuring timely resolution of issues and effective handling of product returns
• Boosted sales and customer loyalty through incentive programs
• Key Achievement:
• Led branch team to record double digit growth within 3 months.

Roles and Responsibilities

• Compiled training materials for new employees and tracked skill development
• Evaluated current operational practices and suggested improvement strategies
• Interact and manage relationship with over 15 service providers
• Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices
• Supported Operations department team by handling all administrative tasks
• Gathering market intelligence and develop counter strategies to maintain market share
• Analyzed department metrics and performance and reported findings to management
• Represented company to vendors, key account customers and other external stakeholders.
• Evaluated team member performance and productivity, provided feedback and implemented corrective actions
• Assisted with documenting key processes and procedures and security protocols
• Key Achievement:
• Successfully documented company processes and procedures

Roles and Responsibilities

• Ensuring timely preparation and submission of financial reports to head office before deadline
• Develop and implement relevant policies, strategies, accounting processes and internal controls
• Compile and analyze financial information for decision making
• Monitor and review accounting and other system reports for accuracy and completeness
• Participate in development of branch's work plan
• Key Achievement
• New Returns process was developed that led to accurate capturing of real time inventory updates
• Successfully designed elaborate documents flow process that could track invoices from goods receipt to payment processing.

Roles and Responsibilities

• Cheque preparation and EFT payments on time
• Filing of accounting documents
• Processed supplier payments

Duties and Responsibilities

• Processing VAT returns by 20th
• Maintenance of ledger accounts using Quick Books.