Davies Oisebe Nyaneko
Account Manager
Nairobi,Nairobi
Summary
WWW https://bold.pro/my/daviesoisebe-nyaneko-231214141132/333
Overview
8
8
years of professional experience
Work History
Account Manager
EGM Securities Limited
, Nairobi
01.2023 - Current
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction
- Educated clients on new products or services to increase customer engagement with brand
- Developed and implemented strategies to increase client retention
- Evaluated client needs and developed tailored solutions to increase positive customer ratings
- Liaised with marketing and sales teams to develop targeted campaigns
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue
- Identified key entry points to enhance market penetration and maximize returns
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
- Built relationships with customers and community to promote long term business growth.
Trade Development Manager
Twiga Foods Limited
, Nairobi
12.2021 - 12.2022
- Captured new customers by optimizing business strategies and launching products to diversify offerings
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue
- Conducted market research to identify new opportunities and target markets
- Continually maintained and improved company's reputation and positive image in markets served
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
Territory Sales Lead
Jamii Telecommunications Limited
10.2020 - 11.2021
- Trained and coached sales team members on best practices for customer service and sales techniques
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time
- Assisted sales team members in developing customer relationships, and building customer loyalty
- Improved productivity of customer service team by leading training initiatives and revamping schedules
- Coordinated with other departments to provide smooth execution of sales initiatives
- Developed and implemented incentive programs to increase sales and customer loyalty
- Communicated customer feedback and complaints to team members to promote proper resolution.
Trade Development Representative
Safaricom PLC
, Nairobi
05.2018 - 09.2020
- Built and managed accurate sales pipeline to maintain high volume of activity
- Collaborated with marketing and product teams to stay up-to-date with new product launches and promotional activities
- Developed successful strategies for identifying and converting prospective clients to long-term customers
- Conducted market research to identify potential opportunities and understand customer needs
- Used data analytics to identify and track sales trends and develop actionable insights
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
- Achieved or exceeded company-defined sales quotas
- Contributed to event marketing, sales and brand promotion.
Sales Team Leader
Firlcom Networks Limited
03.2017 - 04.2018
- Assisted in development of monthly sales goals to motivate team and drive business objectives
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
- Monitored sales team performance and provided constructive feedback
- Trained, coached, and mentored new sales associates for maximum performance
- Built strong team by recruiting and developing top sales talent
- Forecasted sales to management and collaborated to build effective sales team
- Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
Brand Ambassador
02.2016 - 04.2017
- Communicated product value, quality, and style to educate and entice potential customers
- Set up and broke down promotional booths and tents and talked to potential customers for successful promotional events
- Educated customers on product features and answered questions regarding product use
- Developed and executed promotional campaigns to drive brand awareness and sales
- Maintained knowledge of current promotions and product features
- Collaborated with sales staff to identify target customers, promote products and increase sales
- Organized and stocked merchandise to keep necessary levels for sales demand.
Education
Certificate of Higher - undefined
Milo Friends Boys High School
2015-11
Diploma of Higher Education - Business Information Technology
The Technical University of Kenya
2022-12
Skills
- Researched sales leads
- Client rapport
- Cold calling skills
- Account management
- Networking skills
- Sales expertise
- Converting leads
- Relationship building and management
- Territory Management
- Product and service sales
- Languages
- English
- Swahili
- Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies Collaborative and strategic team leader with robust background in customer relationship management
Additional Information
- Accomplishments Product Marketing - Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock. Resolved product issue through consumer testing. Supervised team of 30 staff members. Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
Timeline
Account Manager
EGM Securities Limited
01.2023 - Current
Trade Development Manager
Twiga Foods Limited
12.2021 - 12.2022
Territory Sales Lead
Jamii Telecommunications Limited
10.2020 - 11.2021
Trade Development Representative
Safaricom PLC
05.2018 - 09.2020
Sales Team Leader
Firlcom Networks Limited
03.2017 - 04.2018
Brand Ambassador
02.2016 - 04.2017
Certificate of Higher - undefined
Milo Friends Boys High School
Diploma of Higher Education - Business Information Technology
The Technical University of Kenya
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