Davies Oisebe Nyaneko
Account Manager
Nairobi,30
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Account Manager
EGM Securities Limited
Nairobi, Nairobi
01.2023 - Current
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Educated clients on new products or services to increase customer engagement with brand.
- Developed and implemented strategies to increase client retention.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Liaised with marketing and sales teams to develop targeted campaigns.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Identified key entry points to enhance market penetration and maximize returns.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
Trade Development Manager
Twiga Foods Limited
Nairobi, Nairobi
12.2021 - 12.2022
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Conducted market research to identify new opportunities and target markets.
- Continually maintained and improved company's reputation and positive image in markets served.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
Territory Sales Lead
Jamii Telecommunications Limited
Nakuru, 31
10.2020 - 11.2021
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Improved productivity of customer service team by leading training initiatives and revamping schedules.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Developed and implemented incentive programs to increase sales and customer loyalty.
- Communicated customer feedback and complaints to team members to promote proper resolution.
Trade Development Representative
Safaricom PLC
Nairobi, Nairobi
05.2018 - 09.2020
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Collaborated with marketing and product teams to stay up-to-date with new product launches and promotional activities.
- Developed successful strategies for identifying and converting prospective clients to long-term customers.
- Conducted market research to identify potential opportunities and understand customer needs.
- Used data analytics to identify and track sales trends and develop actionable insights.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Achieved or exceeded company-defined sales quotas.
- Contributed to event marketing, sales and brand promotion.
Sales Team Leader
Firlcom Networks Limited
Nairobi, 30
03.2017 - 04.2018
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Monitored sales team performance and provided constructive feedback.
- Trained, coached, and mentored new sales associates for maximum performance.
- Built strong team by recruiting and developing top sales talent.
- Forecasted sales to management and collaborated to build effective sales team.
- Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
Brand Ambassador
Top Image Africa
Nairobi, 30
02.2016 - 04.2017
- Communicated product value, quality, and style to educate and entice potential customers.
- Set up and broke down promotional booths and tents and talked to potential customers for successful promotional events.
- Educated customers on product features and answered questions regarding product use.
- Developed and executed promotional campaigns to drive brand awareness and sales.
- Maintained knowledge of current promotions and product features.
- Collaborated with sales staff to identify target customers, promote products and increase sales.
- Organized and stocked merchandise to keep necessary levels for sales demand.
Education
Certificate of Higher Education - High School
Milo Friends Boys High School
Bungoma 02.2011 - 11.2015
Diploma of Higher Education - Business Information Technology
The Technical University of Kenya
Nairobi 09.2018 - 12.2022
Skills
Researched sales leads
Client rapport
Cold calling skills
Account management
Networking skills
Sales expertise
Converting leads
Relationship building and management
Territory Management
Product and service sales
Accomplishments
- Product Marketing - Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.
- Resolved product issue through consumer testing.
- Supervised team of 30 staff members.
- Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Account Manager
EGM Securities Limited
01.2023 - Current
Trade Development Manager
Twiga Foods Limited
12.2021 - 12.2022
Territory Sales Lead
Jamii Telecommunications Limited
10.2020 - 11.2021
Diploma of Higher Education - Business Information Technology
The Technical University of Kenya
09.2018 - 12.2022
Trade Development Representative
Safaricom PLC
05.2018 - 09.2020
Sales Team Leader
Firlcom Networks Limited
03.2017 - 04.2018
Brand Ambassador
Top Image Africa
02.2016 - 04.2017
Certificate of Higher Education - High School
Milo Friends Boys High School
02.2011 - 11.2015