Hi, I’m
Davies Oisebe Nyaneko
Operations Specialist
Nairobi
Summary
Highly accomplished sales professional with a proven track record of driving revenue growth and expanding market share across diverse sectors. Consistently surpassing sales targets through strategic negotiation and innovative marketing approaches has resulted in significant market share gains. Expertise includes revenue growth strategies, relationship cultivation, and expert account management, all supported by advanced CRM proficiency. Committed to leveraging negotiation and strategic planning skills to enhance market presence and achieve sustained business success.
Overview
10
years of professional experience
Work History
MajorelNairobi
Operations Specialist
09.2025 - Current
Job overview
- Supported operational excellence through monitoring KPIs, analyzing performance data, and implementing process improvements.
- Delivered coaching and training to frontline teams, enhancing productivity, customer satisfaction, and compliance with SLAs.
- Collaborated with cross-functional teams to resolve escalations, streamline workflows, and strengthen client relationships.
- Prepared detailed reports and insights for management, contributing to strategic decision-making and continuous improvement initiatives.
- Championed a customer-centric culture by promoting efficiency, empathy, and professionalism in all service delivery.
- Advanced company's competitive position by conducting SWOT analysis and aligning operations with strategic goals.
EGM Securities Limited
Account Manager
01.2023 - 07.2025
Job overview
- Managed a portfolio of 100+ key accounts, consistently exceeding sales targets by 25%.
- Developed and implemented sales strategy for new business opportunities across account portfolios and broader businesses.
- Analyzed competitors' offerings to inform strategic planning and maintain competitive advantage.
- Negotiated contracts with major clients, securing favorable terms that contributed to a 30% growth in market share.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Identified upselling and cross-selling opportunities, resulting in a 15% increase in average account size.
Twiga Foods Limited
Trade Development Representative
10.2020 - 12.2022
Job overview
- Implemented trade strategies that significantly increased product visibility and sales.
- Enhanced client engagement by developing targeted marketing strategies for various campaigns.
- Engaged with customers to better understand needs and deliver excellent service.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Strengthened relationships with key stakeholders through effective communication and collaboration on joint projects.
Safaricom PLCNairobi
Trade Development Representative
02.2016 - 09.2020
Job overview
- Executed sales strategies that significantly enhanced market penetration.
- Retained extensive knowledge of product range to knowledgeably answer customer queries and deliver professional presentations.
- Grew customer base by acquiring new customers and identifying needs to deliver relevant products.
- Cultivated strong client relationships, leading to a 70% increase in repeat business within one year.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
Education
The Technical University of KenyaNairobi
Degree from Business Information Technology
11.2025
The Technical University of KenyaNairobi
Diploma from Business Information Technology
12.2022
Milo Boys High SchoolWebuye
High School
11.2015
Chartered Institute For Securities & InvestmentNairobi
Certificate from Financial Markets
04.2001
CourseraNairobi
Cerificate from Salesforce And CRM Overview
04.2001
Skills
Accomplishments
- Resolved product issue through consumer testing.
- Achieved 30% market share through market research and resolving client's needs.
- Achieved 70% increase in repeated business by cultivating strong client relationships and building trust.
- Developed strong relationships with key referral sources which resulted in 15% increase in referrals over one-year period. Initiated two key partnerships which resulted in 25% revenue growth.
Timeline
Operations Specialist
Majorel
09.2025 - Current
Account Manager
EGM Securities Limited
01.2023 - 07.2025
Trade Development Representative
Twiga Foods Limited
10.2020 - 12.2022
Trade Development Representative
Safaricom PLC
02.2016 - 09.2020
Chartered Institute For Securities & Investment
Certificate from Financial Markets
04.2001
Coursera
Cerificate from Salesforce And CRM Overview
04.2001
The Technical University of Kenya
Diploma from Business Information Technology
Milo Boys High School
High School
The Technical University of Kenya
Degree from Business Information Technology