Music and Art
David Gichango Mungai
Banking Professional
Nairobi,55391
Summary
Proven Business Growth and Development Manager at Equity Bank(K)Ltd, adept in executing growth strategies and enhancing customer experience. Demonstrates exceptional teamwork, interpersonal communication, and an increase in loan portfolio quality. Skilled in compliance, cost management, and fostering a collaborative environment.
Overview
22
22
years of professional experience
3
3
Certifications
Work History
Business Growth & Development Manager
Equity Bank K Ltd
Hola And Malindi
01.2018 - Current
- Execution of Business growth strategies in loans and deposits
- Ensure delivery of excellent customer experience
- Maintain good quality asset portfolio
- People management and ensuring excellent staff welfare
- Team lead in marketing innitiatives
- Ensure good governance and compliance culture among the team members
- Efficient cost management
- Co-chair branch credit committees to ensure quality loan decisions are made.
Relationship Manager- Operations
Equity Bank K Ltd
Molo,Maralal, Karatina And Mombasa Moi Avenue Branches
06.2009 - 12.2017
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Ensure compliance with policies and procedures
- Dual custodianship role in the branch
- Branch Cash & Liquidity management
- People management
- Supervise and coordinate various departments to ensure seamless flow of work.
Senior Relationship Officer-Cash
Equity Bank(K)Ltd
Kenpipe And Kikuyu Branches
07.2007 - 06.2009
- Branch cash & liquidity management
- Reconciliations
- Teller supervisory role
- Ensuring timely submission of Branch returns
- Cost management
- Supporting branch operations at back office.
- Stock & stores management
- Coordinate daily batch proofing of tellers work.
Off-site ATM Custodian
Equity Bank K Ltd
Cash Centre
02.2007 - 07.2007
- Monitoring & loading of offsite ATMs
- Daily reconciliations of atms
- Support coordination of cash repatriation to branches
- Customer support at atm lobbies
Clearing Officer
Equity Bank(K)Ltd
Eldoret Branch
10.2005 - 02.2007
- Processing of both outwards and inwards cheques
- Daily reconciliation of back office GLS
- Support branch in cash & liquidity management
- Supervising accounts opening process by ensuring compliance
- Daily batch proofing of all accounts opening documents to ensure correctness of data capture
- Ensure efficient floor management at front office
Teller
Equity Bank K Ltd
Meru Branch
11.2004 - 10.2005
- Paying and receiving cash from and to customers
- Processing of IMT transactions
- Daily batch proofing of teller work to ensure correctness of entries
- Ensure Excellent customer experience
- Support in assigned back office roles
Accounts Assistant
Emex Africa K Ltd
Nairobi
03.2003 - 11.2004
- Stock management and control
- Ensure efficient processing of customer orders
- Invoicing and collection of payments from customers
- Assisting the accountant in reconciliation
- Ensure ordering of goods in time
Stores Clerk
Zadok Furniture Systems Ltd
Nairobi
11.2002 - 03.2003
- Stock management and control
- Coordinate the of importation of furniture from the ordering to the subsequent delivery of the products
- Bank reconciliations
- Daily bankings and withdrawals and petty cash management
Education
Bachelor Of Commerce - Financial Management
University of South Africa
Pretoria SA09.2016
Certificate - CPA III Section 5
Kasneb
Nairobi12.2004
KCSE Grade C+
Chinga High School
Nyeri County 1997
Skills
Team work and collaboration
Interests
Motivational reading
Community Service
Languages
English
Swahili
Certification
Leadership skills for successful performance -Capacity Building Institute
Referees
Erastus Muthura
Head SME Banking
Absa Bank Kenya Limited
Phone number:0722483593
Email: erastus.muthura@absa.com
Joseph K Ndungu
Regional General Manager-Coast
Equity Bank K Ltd
Phone number:0722407414
Email: joseph.ndungu@equitybank.co.ke
Benson Ndulu Mutua
Lecturer Muranga University of Technology
Phone number:0722230725
Email: ndulubenson@yahoo.com
Affiliations
- Member Board of trustees Truth Restoration Ministries
- Rotary International
- Malindi Golf & Country Club Member
Timeline
Moodys training & certification-FIBC,SME Banking and Customer Elevation
05-2024
Executive Certificate of Proficiency in Insurance
04-2024
Business Growth & Development Manager
Equity Bank K Ltd
01.2018 - Current
Relationship Manager- Operations
Equity Bank K Ltd
06.2009 - 12.2017
Leadership skills for successful performance -Capacity Building Institute
10-2008
Senior Relationship Officer-Cash
Equity Bank(K)Ltd
07.2007 - 06.2009
Off-site ATM Custodian
Equity Bank K Ltd
02.2007 - 07.2007
Clearing Officer
Equity Bank(K)Ltd
10.2005 - 02.2007
Teller
Equity Bank K Ltd
11.2004 - 10.2005
Accounts Assistant
Emex Africa K Ltd
03.2003 - 11.2004
Stores Clerk
Zadok Furniture Systems Ltd
11.2002 - 03.2003
Bachelor Of Commerce - Financial Management
University of South Africa
Certificate - CPA III Section 5
Kasneb
KCSE Grade C+
Chinga High School
Similar Profiles
John Philip Maina KanyiJohn Philip Maina Kanyi
Business Growth and Development Manager at Equity Bank K LtdBusiness Growth and Development Manager at Equity Bank K Ltd
Nyongesa Bonface SimiyuNyongesa Bonface Simiyu
Relationship Manager- Business at Equity Bank(K) LimitedRelationship Manager- Business at Equity Bank(K) Limited
BONIFACE MUNYUBONIFACE MUNYU
Bank Sales Officer at Equity Bank LimitedBank Sales Officer at Equity Bank Limited