Experienced and passionate communications and public relations professional with over 12 years of work in healthcare, tech startups, and service-based companies. Good at creating clear messages, handling tough situations, solving problems, and building strong relationships with the public and media. I help organizations stay trusted and well-known by managing their image and sharing important messages. I’m also skilled at helping customers feel heard and supported, even during stressful situations, while guiding them through a smooth experience.
Overview
9
9
years of professional experience
Work History
Communications Specialist
Alfar Cloud Services Limited
Nairobi
09.2019 - 02.2022
Developed and implemented communication strategies for a tech-based ERP startup.
Built brand awareness through social media campaigns, newsletters, and media placement.
Handled press releases, product launches, and brand partnerships.
Developed crisis communication plans and coordinated all communication during downtime or customer complaints.
PR Account Executive
African Laughter
Nairobi
09.2017 - 05.2018
Crafted and managed public relations strategies for client brands.
Organized media events and ensured favorable media coverage.
Collaborated on conflict-sensitive campaigns with focus on brand reputation and public sentiment.
Voice Talent / Marketing Executive
E-Schools Interactives
Nairobi
09.2015 - 11.2016
Created marketing content and promoted e-learning platforms.
Supported client relationship management and investor outreach.
Communications Intern
LVCT Health
Nairobi
09.2014 - 03.2015
Wrote articles and press releases.
Managed website and social media platforms.
Participated in health events planning and coverage.
PR & Communications Attachee
Kenya Airports Authority
Nairobi
05.2013 - 08.2013
Supported media monitoring, internal communications, and social media marketing.
Drafted content and assisted with corporate PR events.
Education
MBA - Strategic Management
Kenyatta University
12.2025
Bachelor of Arts - Journalism & Mass Communication (PR)
Mount Kenya University
07.2017
Diploma - Mass Media & Communication
Mount Kenya University
04.2014
Intermediate Certificate - Chinese Language
Confucius Institute, University of Nairobi
12.2010
Certificate - Public Relations
University of Nairobi
06.2008
Skills
Strategic Corporate Communications
Press release writing
Crisis Management & Conflict Resolution
Public Relations & Media Liaison
Customer Experience & Journey Mapping
Internal & External Communications
Event Planning & Campaign Execution
Social Media & Digital Strategy
Report Writing & Proposal Development
Languages
English — Fluent, Swahili — Fluent, Chinese — Basic
References
Nicodemus, Odongo, Director, Strategy and Innovation, nicodemusodongo@nbhosp.org, 0712362911, The Nairobi Hospital
Otieno, Ogeda, General Manager, otienoogeda@africanlaughter.com, 0722142914, African Laughter Limited
Samuel, Kochomay, Lecturer, skochomay@mku.ac.ke, 0720800701, Mount Kenya University
Timeline
Communications Specialist
Alfar Cloud Services Limited
09.2019 - 02.2022
PR Account Executive
African Laughter
09.2017 - 05.2018
Voice Talent / Marketing Executive
E-Schools Interactives
09.2015 - 11.2016
Communications Intern
LVCT Health
09.2014 - 03.2015
PR & Communications Attachee
Kenya Airports Authority
05.2013 - 08.2013
MBA - Strategic Management
Kenyatta University
Bachelor of Arts - Journalism & Mass Communication (PR)