David Wambugu Wachira

Business Launch & Leadership: Successfully founded and launched a new brokerage firm, overseeing all startup activities including licensing, regulatory compliance, and staff recruitment.

Key Product Expansion – Life Insurance: Expanded service offerings into life insurance, diversifying the portfolio and enhancing the firm’s market presence.

Innovation in Client Solutions: Introduced digital comparison tools and platforms that improved client interaction, increasing client onboarding speed by 20%.

Market Penetration & Expansion: Developed and implemented a market entry strategy that secured key partnerships with local and international underwriters within the first year, contributing to rapid growth in a competitive industry.

Leadership & Corporate Governance: Ensured adherence to corporate governance best practices while guiding the company’s strategic direction and growth.

Strategic Growth: Led the company through key growth phases, transitioning from an agency to a brokerage, increasing revenue by over 40%.

B2B & B2G Client Portfolio: Managed a high-profile client base focused on Business-to-Business (B2B) and Business-to-Government (B2G) contracts, providing tailored insurance solutions. Successfully managed a lifetime portfolio worth Ksh 5.1 Billion, reflecting the company’s substantial growth and impact in the insurance market.

Key Products - Medical & General Insurance: Specialized in providing comprehensive medical and general insurance products, catering to the diverse needs of SMEs, Corporates, and government entities.

Risk Management Expertise: Developed and delivered risk management strategies for corporate and governmental clients, resulting in better risk mitigation and reduced claims.

Partnerships & Industry Relations: Built strategic partnerships with local and international underwriters, top insurance companies, ensuring competitive pricing and comprehensive coverage for clients.

Client Retention & Satisfaction: Achieved an 85% client retention rate through consistent customer service, relationship building, and customized insurance solutions. In response to the COVID-19 pandemic, significantly improved customer service by streamlining processes and adopting a no-bureaucracy approach, which increased operational efficiency and customer satisfaction.

Leadership & Business Development: Spearheaded the establishment of the agency, including licensing, staffing, and market positioning.

Client Acquisition & Relationship Management: Secured key B2C clients through targeted networking, significantly growing the company's client base.

Compliance & Regulatory Oversight: Ensured the company adhered to all industry regulations and legal requirements, maintaining strong relationships with the Insurance Regulatory Authority.

Operations & Process Improvement: Implemented effective operational processes, improving client service turnaround time and operational efficiency by 30%.

Data Entry & Support: Assisted the Risk Management team with data entry and maintaining accurate records of loan portfolios and risk assessments.

Learning Credit Risk Basics: Gained introductory exposure to evaluating credit applications by shadowing senior analysts and learning about the criteria for assessing creditworthiness.

Documentation & Filing: Helped organize and file important risk management documents, ensuring compliance with internal protocols and regulatory requirements.

Report Preparation: Assisted in preparing basic reports and summaries under the guidance of senior risk officers, learning about key risk factors and how they impact banking operations.