Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
DAVID OYORO

DAVID OYORO

Customer Service Manager
Nairobi

Summary

PROFESSIONAL SUMMARY

Goal-oriented individual with experience in customer service, sales and business development. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service experience. Interested in new challenging opportunity for career growth.

Overview

12
12
years of professional experience
2
2
years of post-secondary education

Work History

Sales & Accounts Executive

G4S Kenya Limited
Nairobi
02.2018 - 06.2023
  • Managed over 30 customer calls, 5 meetings per day.
  • Identified prospects to reach out to for CDM, Cash solutions, Electronic security systems, courier logistics, guarding services and fleet tracking with plan to communicate value proposition to businesses.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales
  • Generated new sales leads to achieve and exceed monthly sales goals
  • Researching, planning and implementing new target market initiatives
  • Source for extra business from existing clients, and grow accounts to full potential
  • Maintain relationships with clients by providing support, information and guidance
  • Develop and implement business strategic plans, vision and marketing strategies
  • Attended monthly sales meetings and quarterly sales trainings

ACHIEVEMENT

  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing
  • Contributed to improved revenue growth in cash solutions division by 10%, due to increased retention of customers.

Sales & Distribution Representative

Maxam Limited
10.2017 - 01.2018
  • Conduct client visits for existing and potential outlets in assigned market in order to achieve given sales targets and ensure sustained business growth
  • Achieve product availability targets for assigned market through identifying and negotiating with business owners
  • Constantly meeting sales target in allocated accounts and market
  • Promote product price by ensuring adherence to Recommended Retail Price (RPP) guidelines per strategic focus brand
  • Identify, negotiate, plan and execute activation opportunities such as promotions and tastings with customers in line with company strategic plans
  • Achieve required customer visit; call effectiveness and minimum order quantities and/ or values in order to drive sales in volume and value
  • Monitor and manage company assets such as vehicles within company policies and procedures to ensure optimal use
  • Receive, follow up and resolve all customer queries and complaints in collaboration with customer service team in efficient manner
  • Prepare and submit accurate and timely reports to line manager to facilitate proper planning

KEY ACHIEVEMENTS

  • Improved relationship with dormant accounts leading to increased sales growth by 25%
  • Increased sales of new product Warsteiner beer by 15%, and Heineken by 25% by employing 4P’s of marketing and flexible terms of payment.

Route

Wow Beverages Ltd
09.2013 - 03.2017
  • Conduct client visits for existing and potential outlets in assigned territory in order to achieve territory given sales targets and ensure sustained business growth
  • Develop and build strategic business relationship with partners such as distributors, resellers, bars and restaurants and hotels
  • Grow strategic territory accounts for both existing and new accounts, and implement strategic territory trade marketing and sales distribution plans
  • Develop effective price communication, promotional activities, provision of market information to marketing team, merchandiser management and retention of customers and problem solving
  • Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications
  • Achieve required customer visit hit rate; call effectiveness and minimum order quantities and/ or values in order to drive sales in volume and value
  • Achieve product availability targets for assigned territory through identifying and negotiating listings and targets for strategic focus brands to drive and maintain numeric distribution by brand category

KEY ACHIEVEMENTS

  • Recognized as best sales representative in RTM project and modern method at Wow Beverages Ltd in Dec 2016
  • Implemented launch, market penetration and distribution of new company brands such as William Lawson’s whisky, JP Chenet brandy, Jelzin French Vodka, blue moon flavored vodka into market
  • Rapidly promoted from being territory merchandiser to Key Accounts Executive to Territory Sales Representative.

Marketing Representative

Fourthright Technologies Ltd
08.2011 - 09.2012
  • Determined customers' needs and provided brand awareness and recommendations to fulfill requirements
  • Managed budget for marketing initiatives, carefully keeping spending within allocated limits
  • Developed marketing materials, collaborating with colleagues to maintain consistent brand voice
  • Negotiated sales and service renewal contracts, as well as discounts and warranties
  • Developed and implemented comprehensive marketing strategies to increase brand awareness and customer acquisition
  • Analyzed industry trends and benchmarked competitors to inform marketing strategies

KEY ACHIEVEMENT

  • Improved customer database and retention by 30% of both existing and new customers, by ensuring proper customer service, quick processing of their order, and management of after sales services.

Education

Fundamentals of Digital Marketing -

Google Africa
Online
03.2020 - 07.2021

Diploma in Marketing Management - Marketing Management

Kenya Institute of Management
Nairobi
01.2023 - 01.2014

CPA 1 ; Accounting & Finance -

Vision Institute of Professional Studies
Nairobi
01.2012 - 12.2012

Bachelor of Commerce (B.COM) -

University of Allahabad
Allahabad, India
06.2008 - 07.2011

Diploma - Financial Practices

F-TEC Computer College
Allahabad, India
04.2010 - 06.2011

Nyatindo High School
Oyugis
01.2003 - 11.2007

Skills

Communication and interpersonal skillsundefined

Additional Information

  • DRIVING SKILLS , Have a valid Kenyan driving license BCE with 10+years of experience 3

Timeline

Diploma in Marketing Management - Marketing Management

Kenya Institute of Management
01.2023 - 01.2014

Fundamentals of Digital Marketing -

Google Africa
03.2020 - 07.2021

Sales & Accounts Executive

G4S Kenya Limited
02.2018 - 06.2023

Sales & Distribution Representative

Maxam Limited
10.2017 - 01.2018

Route

Wow Beverages Ltd
09.2013 - 03.2017

CPA 1 ; Accounting & Finance -

Vision Institute of Professional Studies
01.2012 - 12.2012

Marketing Representative

Fourthright Technologies Ltd
08.2011 - 09.2012

Diploma - Financial Practices

F-TEC Computer College
04.2010 - 06.2011

Bachelor of Commerce (B.COM) -

University of Allahabad
06.2008 - 07.2011

Nyatindo High School
01.2003 - 11.2007
DAVID OYOROCustomer Service Manager