David Otieno
Nairobi
Summary
Proven expertise in designing and implementing effective HR strategies that enhance employee performance and contribute to achieving business goals.
To work in an organization where I will share and further my knowledge, dedication, skills and experience with a career growth structure and achievable organizational goals and objectives.
Bright Store Manager offering over 2 years of experience in retail operations, sales and service team leadership and profitability strategies. Organised and adept at prioritising daily tasks and following through to achieve performance and productivity goals.
Overview
9
9
years of professional experience
Work History
Store Manager
Simbisa Brand Kenya
12.2022 - 10.2023
- Develop and implement strategies to achieve sales targets and increase profitability
- Manage store expenses to maximize profitability
- Ensure high levels of customer satisfaction through excellent service
- Handle customer complaints and inquiries promptly and professionally
- Oversee inventory levels and ensure proper stock management
- Conduct regular inventory audits and reconcile discrepancies
- Coordinate with suppliers and manage deliveries to maintain stock levels
- Ensure the store is clean, organized, and well-maintained
- Implement and enforce company policies and procedures
- Monitor and manage store security, including loss prevention measures
- Ensure compliance with health and safety regulations
- Ensure products are displayed attractively and according to company guidelines
- Monitor competitor activity and adjust merchandising strategies accordingly.
Warehouse Clerk/Cage clerk
EABL – Platinum outsourcing
03.2017 - 04.2019
- Receive, verify, and record incoming shipments
- Maintain accurate inventory records and ensure proper stock levels
- Conduct regular inventory audits and cycle counts
- Report discrepancies, damages, or shortages to the supervisor
- Store materials and supplies in designated areas
- Maintain the security of the warehouse and cage area
- Follow safety procedures and protocols to prevent accidents and injuries
- Report any security breaches or safety hazards immediately
- Prepare and maintain shipping, receiving, and inventory documents
- Assist in preparing and conducting audits and inspections and orders
- Provide excellent customer service and support to ensure satisfaction.
Administrative officer
Lavington Builders &construction company
02.2016 - 03.2017
- Manage and organize office operations and procedures
- Maintain office supplies inventory and place orders as necessary
- Ensure the office is clean, organized, and well-maintained
- Coordinate maintenance and repairs of office equipment and facilities
- Serve as the point of contact for internal and external communications
- Coordinate with the finance department to ensure accurate financial documentation
- Ensure compliance with company policies and procedures
- Assist in implementing and enforcing office policies
- Stay informed about relevant laws, regulations, and best practices.
Teacher
Rise and Shine Academy
01.2015 - 12.2015
- Plan, prepare, and deliver instructional activities that facilitate active learning
- Develop lesson plans that meet curriculum standards and educational goals
- Establish and communicate clear objectives for all learning activities
- Actively engage in professional development opportunities
- Provide additional support and resources for students with diverse learning needs
- Encourage and motivate students to achieve their academic and personal goals
- Foster a positive and respectful relationship with students
- Support students' social and emotional development.
Shift Manager
Simbisa Brands Kenya
04.2022 - 12.2012
- Oversee the daily operations of the store during assigned shifts
- Ensure compliance with company policies and procedures
- Maintain a clean, organized, and safe store environment
- Handle opening and closing duties as required
- Ensure high levels of customer satisfaction through exceptional service.
Education
Secondary school certificate - K.C.S.E
Mumias Muslim Boys Secondary School
Primary School Certificate - K.C.P.E
Inungo Primary School
Bachelor of Commerce - Human Reource
The University of Nairobi
Skills
- Communication
- Problem-Solving
- Customer Focus
- Teaching
- Computer Proficiency
- Guiding and Counselling
- Leadership
- Technical Proficiency
- Inventory Management
- POS System Operation
- Store Organization
- Office Management
- Customer Service
- Data Management
- Problem Solving
- Time Management
Languages
English
Proficient
C2
Timeline
Store Manager
Simbisa Brand Kenya
12.2022 - 10.2023
Shift Manager
Simbisa Brands Kenya
04.2022 - 12.2012
Warehouse Clerk/Cage clerk
EABL – Platinum outsourcing
03.2017 - 04.2019
Administrative officer
Lavington Builders &construction company
02.2016 - 03.2017
Teacher
Rise and Shine Academy
01.2015 - 12.2015
Secondary school certificate - K.C.S.E
Mumias Muslim Boys Secondary School
Primary School Certificate - K.C.P.E
Inungo Primary School
Bachelor of Commerce - Human Reource
The University of Nairobi
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