Summary
Overview
Work history
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

David Ochieng

Nairobi,Kenya

Summary

  • Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.
  • Proficient in utilizing web resources, software tools, and applications to gather and process data.
  • Excellent organizational skills, with a track record of effectively managing projects.
  • Enthusiastic Customer Service and Telesales Representative with in-depth knowledge of sales, account management and training. Provide superior customer service and resolve all issues quickly and with positive attitude.

Overview

3
3
years of professional experience

Work history

Customer Service Representative

Stima Sacco
08.2022 - 04.2023
  • Effectively handle a high volume of customer inquiries via phone, email, and live chat, maintaining response time below company standards.
  • Listen attentively to customer needs, provide accurate information, and resolve issues promptly ,resulting in a 95% customer satisfaction rating.
  • Utilize a deep understanding of the company's product offerings to offer personalized recommendations and upsell opportunities, leading to a 15% increase in average order value.

Customer Service Representative

Devyani Foods Industries
02.2022 - 06.2022
  • Sales calls and visits Collaborate with cross-functional teams to address complex customer issues, ensuring timely resolution and fostering a positive customer experience.
  • Maintain detailed and accurate customer records in the CRM system, assisting with future support and sales efforts.
  • Provided reliable information about the interests of the potential customers.

Relationship Officer

Equity Bank Kenya
06.2021 - 09.2021
  • Assisted in developing and maintaining relationships with clients to enhance customer satisfaction and loyalty.
  • Supported customers in understanding various banking products and services.
  • Conducted financial assessments to determine customers' eligibility for loans and provided appropriate recommendations.
  • Utilized help desk software, specifically Zendesk, to manage and address customer inquiries and issues efficiently.

VOLUNTEER

SERVICE, Huduma Centre
09.2020 - 01.2021
  • Provided courteous and empathetic support to clients, helping them navigate services and resolve issues.
  • Assisted in organizing and promoting community events, contributing to a 20% increase in event attendance.
  • Conducted satisfaction surveys and collected valuable feedback to improve service delivery and community engagement.

Education

Bachelor - Economics and Statistics

Kenyatta University
04.2001 -

Skills


  • Extreme ownership and self-reliance
  • Extreme curiosity and analytical mindset
  • Multitasking and time management
  • Team collaboration and a commitment to continuous improvement
  • Proficiency in data management and software tools
  • Data acquisition
  • Excel proficiency
  • Bilingual customer support
  • Relationship-building
  • Microsoft Office
  • Customer service expert
  • Administrative support
  • Exceptional communication

Languages

English
Native

Timeline

Customer Service Representative

Stima Sacco
08.2022 - 04.2023

Customer Service Representative

Devyani Foods Industries
02.2022 - 06.2022

Relationship Officer

Equity Bank Kenya
06.2021 - 09.2021

VOLUNTEER

SERVICE, Huduma Centre
09.2020 - 01.2021

Bachelor - Economics and Statistics

Kenyatta University
04.2001 -

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David Ochieng