Summary
Overview
Work History
Education
Skills
Languages
Personal Information
References
Hobbies and Interests
Timeline
Generic

DAVID NDUNGU NJOROGE

Nairobi

Summary

To attain a position in an organization where I can maximise my potential as well as acquire experience in both ICT and Business fields.

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

3
3
years of professional experience

Work History

Software Engineer

Coptic Hospital
10.2023 - Current
  • Improved software performance by identifying and resolving bottlenecks in the code.
  • Enhanced user experience with intuitive interface design and responsive web applications.
  • Collaborated with cross-functional teams to deliver high-quality software products on schedule.
  • Optimized algorithms for faster processing, reducing overall computation time.
  • Implemented effective debugging strategies, resulting in fewer software defects and increased reliability.
  • Integrated new technologies into existing systems, increasing capabilities and improving overall performance.
  • Reduced system downtime by proactively addressing potential issues through regular maintenance activities.
  • Established efficient communication channels within the team, leading to better collaboration among members during project development phases.
  • Collaborated with clients to define solution requirements.
  • Offered experience with Java and Python.

IT Technical Support Specialist

Nelicom Solution limited
01.2021 - 02.2023
  • Analysed type issues to identify troubleshooting methods needed for quick remediation
  • Performed troubleshooting and repaired peripheral devices such as printers and scanners
  • Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running smoothly
  • Performed maintenance tasks on PC's and networks
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
  • Configured systems according to prescribed software and hardware frameworks
  • Corrected connectivity faults to restore user access to local networks and cloud-base storage.
  • Collaborated with cross-functional teams to develop and implement IT solutions.
  • Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
  • Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
  • Employed remote support tools effectively for efficient troubleshooting of offsite issues.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular.
  • Monitored systems in operation and quickly troubleshot errors.
  • Configured hardware and granted system permissions to new employees.

Education

Bachelor of Science in Business Information Technology - Information Technology

DEDAN KIMATHI UNIVERSITY OF TECHNOLOGY
Nyeri, Kenya
05.2021

Kenya Certificate of Secondary Education -

Rungiri Secondary School
12.2016

Kenya Certificate of Primary Education -

Serene Cottage School
12.2012

Skills

  • Wireless networking
  • Desktop Technical Support
  • Web Security
  • Hardware and Software Installations
  • Information Security
  • Data Backup and Recovery
  • Software Installation
  • Operating Systems
  • Network Security
  • Storage Area Networks
  • Active Directory
  • VoIP Systems

Languages

English and Kiswahili

Personal Information

  • Date of Birth: 02/13/98
  • Gender: Male
  • Nationality: Kenyan
  • Marital Status: Single

References

Boniface Wanjala, Chief Executive Officer, Nelicom solution Ltd, 0721768883, bonfacwan@gmail.com

Hobbies and Interests

  • Watching movies
  • Travelling
  • Playing football

Timeline

Software Engineer

Coptic Hospital
10.2023 - Current

IT Technical Support Specialist

Nelicom Solution limited
01.2021 - 02.2023

Bachelor of Science in Business Information Technology - Information Technology

DEDAN KIMATHI UNIVERSITY OF TECHNOLOGY

Kenya Certificate of Secondary Education -

Rungiri Secondary School

Kenya Certificate of Primary Education -

Serene Cottage School

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DAVID NDUNGU NJOROGE