David Mwangi
Nairobi, Kenya
Summary
Dynamic, results-driven senior executive with extensive general management experience spanning multiple business disciplines. Proven track record of successfully directing integrated operations across procurement, human resources, administration, and logistics functions while leading teams of 80+ professionals. Demonstrated expertise in implementing ISO quality management systems, optimizing business processes, and driving operational excellence. Self-motivated change agent with proven ability to work within lean frameworks to deliver measurable business improvements. Known for self-directed leadership in spearheading business development initiatives and combining strong technical acumen with outstanding team leadership to consistently exceed organizational objectives.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Human Capital Business Partner
CCI Kenya Limited
Nairobi, Kenya
03.2023 - Current
- Achieved a significant organizational cultural transformation, resulting in improved employee engagement scores within the first year through a series of targeted workshops.
- Successfully increased client acquisition by 22% over 10 months through targeted sales initiatives and relationship management.
- Enhanced client relations by successfully managing KPIs, deliverables, and onboarding processes, leading to improved negotiation outcomes and compliance with contractual scopes.
- Implemented a comprehensive talent management strategy that increased employee retention and engagement through targeted development programs, succession planning, and effective performance management systems.
- Acted as a strategic advisor and key liaison, facilitating collaboration between cross-functional teams and business units to drive project success and organizational alignment.
- Led successful organizational change initiatives that optimized structures and processes, increasing operational efficiency and effectiveness.
- Championed employee relations initiatives, fostering a positive workplace culture and ensuring fair treatment, which resulted in a measurable reduction in workplace conflicts.
- Ensured adherence to ethical standards by overseeing compliance with the company's code of conduct, promoting a culture of integrity and accountability across the organization.
- Streamlined human capital policies and processes, achieving regulatory compliance, and enhancing operational efficiency through comprehensive reviews.
- Monitored and analyzed key performance indicators, leading to the identification of areas for improvement and contributing to enhanced HR effectiveness.
Head of Administration & Operations
Tracom Services Limited
08.2020 - 02.2023
- Successfully headed integrated Administration, Human Resources, Procurement, and Logistics divisions, driving synergies across key business functions.
- Directed end-to-end procurement and shipping operations with a portfolio value of over KES 1 billion, implementing supply chain efficiency while ensuring full documentation compliance.
- Developed and executed strategic human capital initiatives that directly supported business goals, resulting in improved workforce alignment.
- Led organizational restructuring initiatives in collaboration with C-suite, enhancing operational efficiency and organizational adaptability.
- Reduced organizational risk and improved decision-making by providing expert guidance on complex HR and Procurement and contractual challenges across departments.
- Built and managed high-performing teams of 80+ professionals across HR, Admins, Procurement, Account Management, and Logistics, delivering consistent operational excellence.
- Achieved ISO 9001:2015 certification, establishing standardized quality management systems that improved process efficiency.
- Enhanced cross-departmental effectiveness by delivering targeted technical support and solutions to Service Delivery, Business Development, and Administrative teams.
- Established a comprehensive policy management framework, resulting in improved organizational compliance and standardized operations.
Customer Service Manager & ERP System Administrator
Smoothtel & Data Solutions Limited
12.2019 - 07.2020
- Managed client relationships and project delivery, ensuring exceptional service and customer satisfaction
- Spearheaded complaint resolution and request fulfillment processes to drive operational efficiency and client retention
- Enforced adherence to service level agreements (SLAs) and maintenance schedules through meticulous record-keeping
- Championed ERP system optimization aligned with evolving business requirements and functional specifications
- Oversaw end-user support, maintaining ERP functionality, optimization and providing Level 1/2 assistance
- Fostered strategic deployment of professional project engineers to lead mission-critical initiatives on-site
- Conducted in-depth reviews of engineer reports to monitor performance, identify risks and drive continuous improvement
- Analyzed timesheet data to assess resource utilization, work quality and project health/progress metrics
- Provided executive leadership with comprehensive operational reporting on order pipeline, active projects and escalations.
General Manager (HR, Admin & Executive Assistant)
Smoothtel & Data Solutions Limited
12.2016 - 02.2019
- Handled full-cycle recruitment efforts including sourcing, screening, interviewing, and onboarding top talent across diverse roles
- Administered comprehensive employee benefits programs and ensured regulatory compliance with employment laws and standards
- Collaborated with leadership to design and implement strategic human resource initiatives aligned with organizational objectives
- Planned and executed training programs to support professional development, upskill workforce capabilities and drive performance excellence
- Spearheaded payroll processing, time and attendance tracking, leave management and maintenance of personnel records with utmost accuracy
- Provided executive-level administrative support including calendar management, travel coordination and expense report processing
- Facilitated seamless internal communications and dissemination of policies, processes and critical organizational updates
- Maintained organizational effectiveness by streamlining administrative procedures and leveraging technology for enhanced productivity.
Executive Assistant, ISO Coordination Officer
Smoothtel & Data Solutions Limited
03.2015 - 11.2016
- Directed comprehensive company administrative operations, ensuring seamless business functionality and operational excellence.
- Successfully managed complex travel logistics and itineraries for C-suite executives, ensuring optimal scheduling and cost-effective arrangements.
- Optimized vendor performance through strategic management of outsourced contracts, resulting in enhanced service delivery and cost efficiencies.
- Established effective communication channels between senior management and departmental stakeholders, facilitating streamlined decision-making processes.
- Implemented a robust asset management system, achieving 100% accuracy in equipment tracking and maintenance records.
- Demonstrated exceptional organizational agility in a high-pressure environment, consistently delivering swift solutions to complex operational challenges.
- Managed sensitive corporate documentation and financial records with utmost confidentiality, maintaining a perfect information security record.
- Spearheaded ISO 9001:2015 certification implementation, ensuring company-wide compliance and successful certification achievement.
Administration Clerk - Data Capture
Online Tenders (CC)
02.2011 - 07.2014
- Data Capturing, Preparation, compilation, sorting, proof reading & Management of business opportunities from various sources
- Business Operational Reports and Documentation
- Website 1st level support
- Promotion of company products through advertisements
- Seeking new business opportunities through sourcing of new subscriptions
- Reporting and communicating activities and growth as per the reporting structure within the East African market.
Direct Sales Representative
KCB Group Limited
Nairobi, Kenya
11.2009 - 12.2010
- Promoting, selling, and maintaining the entire financial product range and contractual business acquisitions.
- Marketing and maintaining loan books and targets.
- Seeking new business opportunities and implementing strategies within the regional business environment.
- Reporting and communicating activities and growth as per the reporting structure.
- Attended trade shows, conferences, and industry events to promote products.
- Created reports detailing sales progress, customer feedback, and marketing trends.
IT Support Technician - Electricity House
Kenya Power and Lighting Company (KPLC)
07.2008 - 10.2008
- Maintenance and Repair of Computer Workstations
- Switchboard Operations
- Call Logging and Monitoring
- Microwave Radios, PABX's, GT1832, etc
- Operations
- Filing, Inventory, Purchase and Tendering Procedures
- Preventive maintenance of PCs, Network and Printer systems.
Marketing Executive
Thamnel Creations Company
Nairobi
04.2006 - 05.2006
- Designing and Selling Corporate Stationery
- Liaising with clients and designers according to their specifications and requirements
- Providing customer care to clientele
- Working with Sales Executives during promotions to increase awareness
- To try and work out corporate deals with Companies, Institutions and Individuals.
Education
Bachelor of Science Microprocessor Technology and Instrumentation -
University of Nairobi
01.2009
Certificate of Secondary Education -
Kagumo High School
01.2003
Skills
- Human resource and personnel development
- Policy drafting and development
- Quality management
- Business strategy
- Organizational reforms and change management
- Team leadership
- Customer support, CRM systems
- Performance Improvement
- Policy Development and Enforcement
- Organizational Structuring
- Reporting
- Logistics planning and management
- Business performance monitoring
- Customer service
- Financial controlling
- Service Level Agreement (SLA)
- Business development
- Conflict management and resolution
- Operations planning
- Troubleshooting
- IT equipment installation and configuration
- Workstation management
- Videoconferencing and office electronics
- Document and archive management
- Travel planning and reservations (leisure, business)
- Labour/employment law
- Employee evaluations
- Written communication
- Spreadsheet preparation and editing
- Administrative Management
- Training delivery
- Sales strategy
- Research planning
- Marketing
- Stock and inventory management
- Documentation and record keeping
- Stakeholder Communication
- Business Development
Certification
Quality Management (ISO), The quality management system (QMS) standard ISO 9001 provides a methodology for building, sustaining and improving quality performances., 03/01/18
References
- Eng. Dr. Muhoro Ikundo, Director, Norkun Intakes Limited, Manager, +254 722832194, engmuhoro@norkun.com
- Eric Otieno Macakiage, Chief Operating Officer, Smoothtel & Data Solutions Limited, Manager, +254 722490865, ericmacakiage@gmail.com
- Rose Gatwiri Kinyua, Finance Manager, Tracom Services Limited, Colleague, +254 724459844, rose.kinyua@tracom.co.ke
Timeline
Senior Human Capital Business Partner
CCI Kenya Limited
03.2023 - Current
Head of Administration & Operations
Tracom Services Limited
08.2020 - 02.2023
Customer Service Manager & ERP System Administrator
Smoothtel & Data Solutions Limited
12.2019 - 07.2020
General Manager (HR, Admin & Executive Assistant)
Smoothtel & Data Solutions Limited
12.2016 - 02.2019
Executive Assistant, ISO Coordination Officer
Smoothtel & Data Solutions Limited
03.2015 - 11.2016
Administration Clerk - Data Capture
Online Tenders (CC)
02.2011 - 07.2014
Direct Sales Representative
KCB Group Limited
11.2009 - 12.2010
IT Support Technician - Electricity House
Kenya Power and Lighting Company (KPLC)
07.2008 - 10.2008
Marketing Executive
Thamnel Creations Company
04.2006 - 05.2006
Quality Management (ISO), The quality management system (QMS) standard ISO 9001 provides a methodology for building, sustaining and improving quality performances., 03/01/18
Bachelor of Science Microprocessor Technology and Instrumentation -
University of Nairobi
Certificate of Secondary Education -
Kagumo High School
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