DAVID MUTHOMI KITHINJI

• Carry out duties of operations assistant against laid down process and procedures and within set limit and TAT.Self-motivated, with a strong sense of personal responsibility.
• Ensure no revenue leakages by prompt revenue collection.
• Cross selling the banks product to potential customers.
• Maintain high level of customer service at all times.
• Ensure personal growth by continuous learning/Training for self though e-learning internal and external training activities. Proven ability to learn quickly and adapt to new situations.

This was a temporary role.

• Carry out duties of operations assistant against laid down process and procedures and within set limit and TAT.Self-motivated, with a strong sense of personal responsibility.
• Ensure no revenue leakages by prompt revenue collection.
• Cross selling the banks product to potential customers.
• Maintain high level of customer service at all times.
• Ensure personal growth by continuous learning/Training for self though e-learning internal and external training activities. Proven ability to learn quickly and adapt to new situations.

• Advising customers on the appropriate Financial Product that suits their needs in NCBA Bank.This was my prime responsibility to engage customers and ensure that they are all rounded In terms of utilizing the bank's products.
  A minimum of 4 products per customer gave me a satisfaction that I was doing my duty as per my employer's expectation.
• Fully engaged with team members to achieve the highest levels of productivity.
• Consistently working with client satisfaction in mind.
• Usage of systems effectively for customer contact management, sales and service activity.
• New customers lead generation, courtesy calling and cross selling of bank products.
• Sourcing for new business from clients through referrals,
  marketing activities and personal contacts.
• Identifying and recommending business development
  opportunities
• Ensuring that the target market selection criterion was adhered to and that we are in full compliance with Know Your Customer (KYC) and Anti Money Laundering (AML)
  requirements.
• Strong responsibility for ethical selling to customers with complete disclosure about products and services.

• Networking with a wide range of customers from various companies, Small micro Enterprises and Startups
• Growth of the clientele in NIC BANK
• Implementation of the Bank Strategy for the 4yrs to Trail blaze towards making NIC Bank a Tier 1 Bank.
• Fully engaged with team members to achieve the highest levels of productivity.
• Consistently working with client satisfaction in mind.
• Usage of systems effectively for customer contact management, sales and service activity.
• New customers lead generation, courtesy calling and cross selling of bank products.
• Sourcing for new business from clients through referrals, marketing activities and personal contacts.
• Identifying and recommending business development opportunities
• Ensuring that the target market selection criterion was adhered to and that we are in full compliance with Know Your Customer (KYC) and Anti Money Laundering (AML) requirements.
• Strong responsibility for ethical selling to customers with complete disclosure about products and services.

• I received customers and took their service inquiries
• I worked as an accountant whose main responsibility was to prepare books of accounts and various statement for proper accounting of the business finances.

• I received various stakeholders service inquires related to account department
• I prepared various books of accounts and statement for proper accounting of the institution finances.

• I worked in this subsidiary company dealing with cash withdrawal deposits and other M-pesa Transactions