David Mugo
Technology Specialist
Nairobi
Summary
Thorough IT Specialist with a commitment to superior service. Driven to consistently contribute value through impeccable work ethic and an unending quest to achieve new service skills. Experience managing high-volume service calls while maintaining quality and efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Intern ICT Officer
Public Service Commission Internship
04.2022 - 04.2023
- Configured and implemented IT initiatives to produce measurable business value.
- Developed and led large-scale technology initiatives for long-term strategic plans and solutions.
- Created long-range IT plan to support projected growth and requirements for added capacity.
- Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
- Providing training and resources for faculty, staff, and students to effectively use the university's technology resources.
- Collaborating with other departments to implement and integrate technology into the university's curriculum and research through LMS.
Office Assistant
Dynatex Holdings Company
03.2022 - 04.2022
- Delivered clerical support by handling range of routine and special requirements.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email, or in-person to provide information.
- Completed clerical tasks such as filing, copying, and distributing mail.
IT Trainee
Murang’a County Government
01.2018 - 04.2018
- Maintained current software licenses and patched applications to stay up-to-date with latest features.
- Reviewed system and network performance to make proactive adjustments based on established IT policies.
- Installed and configured software and hardware.
- Configured hardware, devices, and software to set up work stations for employees.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Computer Trainer
Northpole ICT Training Center
01.2015 - 08.2015
- Trained and developed students' skills in word-processing, spreadsheet, database programs, E-mail and Internet.
- Offer cybercafe services which includes Internet access, typesetting, printing, scanning and photocopying.
Education
Bachelor of Science - Information Technology
Dedan Kimathi University of Technology
Nyeri, Kenya. 04.2001 -
Computer Networking
African Advanced Level Telecommunication Institute
Nairobi, Kenya12.2018
High School Diploma -
Nyagatugu Boys’ High School
Kangema 04.2001 -
Skills
Network Configuration
undefinedCertification
Career Essentials in Data Analysis by Microsoft and LinkedIn
Timeline
Career Essentials in Data Analysis by Microsoft and LinkedIn
07-2023
Intern ICT Officer
Public Service Commission Internship
04.2022 - 04.2023
Office Assistant
Dynatex Holdings Company
03.2022 - 04.2022
IT Trainee
Murang’a County Government
01.2018 - 04.2018
Computer Trainer
Northpole ICT Training Center
01.2015 - 08.2015
Bachelor of Science - Information Technology
Dedan Kimathi University of Technology
04.2001 -
High School Diploma -
Nyagatugu Boys’ High School
04.2001 -
Computer Networking
African Advanced Level Telecommunication Institute
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