Hi, I’m
DAVID MAINA IRUNGU
.
Nairobi,30
Summary
Experienced hospitality professional with a positive, hardworking, and hands-on approach. Extensive background in high-end operations. Focused, versatile, and reliable with a strong commitment to customer service and delivering exceptional dining experiences. Quick learner who thrives in fast-paced settings and excels at multitasking under pressure. Skilled in conflict resolution and dedicated to accuracy and efficiency in streamlining systems.
Overview
11
years of professional experience
2012
years of post-secondary education
2
Certificates
Work History
CARNIVAL CRUISE LINE /CARNIVAL JUBILEEGalverstone, Texas
ASST SERVER
06.2024 - 02.2025
Job overview
- Provide attentive and personalized service to all guest and ensure that guest requests are fulfilled promptly.
- Engages in light conversation with guests and always greet them with a smile.
- Have complete knowledge of all menu items, menu explanation, service procedure, and standard and beverage selections available in the assigned outlet.
- Deliver the food from the galley to the assigned section and carry back the dirty trays.
- Replenish water, bread, butter and other items as anticipated or required by guests.
- Ensure beverage stations are full at all times and cleaned daily.
- Respect and cooperate with all management decisions and follow additional duties assigned by management and supervisors.
- Offer condiments and seasoning as per service standard and requested by guests.
- Maintaining, cleaning and orderly setting up of tables, organize and clean the work station.
- To follow waste segregation procedures, comply with Environmental Compliance Plan at all times & guide fellow Team Members to practice the same.
- Handled guest inquiries professionally and courteously, resolving issues promptly to maintain satisfaction levels.
PAUL CAFFE RESTAURANTNairobi, Nairobi Province
Restaurant Supervisor
12.2022 - 01.2024
Job overview
- Managing restaurant staff work schedules.
- Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.
- Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.
- Checking in on dining customers to enquire about food quality and service.
- Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.
- Monitoring the restaurant's cash flow and settling outstanding bills.
- Reviewing customer surveys to develop and implement ways to improve customer service.
- Resolving customer complaints.
TWO GRAPES WINE AND FRIENDSNairobi, 30
Restaurant Supervisor
08.2021 - 08.2022
Job overview
- Managing team schedules when team members work in shifts.
- Training of new employees.
- In charge of overseeing complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
QUEPASA BAR & RESTAURANT
Restaurant Captain
10.2018 - 08.2020
Job overview
- Kept wait staff and front of house up to date about kitchen happenings and special reservations.
- Collaborated with the chef to enhance client experience through professionalism and knowledgeable service.
- Greeted guests, answered questions about menu selections and offered drink pairings.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers, select optimal meal choices based on individual preferences.
NEWSCAFE KENYA
Head Waiter
06.2016 - 08.2018
Job overview
- Assigned work tasks and coordínate activasteis of dining room personnel to provide prompt and effective service to patrons.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Trained incoming staff on restaurants practices, culture and procedures to maximize job satisfaction and productivity.
- Stayed up-to-date on menu changes to offer current and accurate information.
SUBWAY KENYANairobi, Nairobi Province
Sandwich Artist
01.2014 - 01.2016
Job overview
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Efficiently prepared sandwiches and other menu items for guests.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Cleaned food preparation areas, tools and equipment.
- Performed shift change tasks each day to keep store efficient and neat.
Education
Zetech CollegeNairobi, 30
Food and Beverage Management
Kiwan computer collage
Graphic design
Kinyui boys high school
Secondary education
Jitegemea primary school
Primary education
Skills
Effective communication skills
Skilled at managing multiple tasks in fast-paced settings
Emotional awareness
Skilled in formal dining setup
Ensuring adherence to cleanliness standards
Customer engagement techniques
Customer beverage service
Collaborative teamwork
Food safety compliance
Service excellence
Certification
Certificate in Food and Beverage Management
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
ASST SERVER
CARNIVAL CRUISE LINE /CARNIVAL JUBILEE
06.2024 - 02.2025
Restaurant Supervisor
PAUL CAFFE RESTAURANT
12.2022 - 01.2024
Restaurant Supervisor
TWO GRAPES WINE AND FRIENDS
08.2021 - 08.2022
Restaurant Captain
QUEPASA BAR & RESTAURANT
10.2018 - 08.2020
Head Waiter
NEWSCAFE KENYA
06.2016 - 08.2018
Sandwich Artist
SUBWAY KENYA
01.2014 - 01.2016
Kiwan computer collage
Graphic design
01.2011
Kinyui boys high school
Secondary education
01.2009
Jitegemea primary school
Primary education
01.2006
Zetech College
Food and Beverage Management
01.2012