Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Work Availability
coding and playing guitar
Quote
Timeline
coding and playing guitar
Hi, I’m

David Kirathi

Software Developer
Nairobi

Summary

Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

1
year of professional experience

Work History

Maggies Lounge

IT Technician
03.2023 - 12.2023

Job overview

  • Maintained office PCs, networks and mobile devices.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
  • Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Monitored systems in operation and quickly troubleshot errors.
  • Configured systems according to prescribed software and hardware frameworks.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Installed and configured operating systems and applications.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Created user accounts and assigned permissions.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Monitored system performance to identify potential issues.
  • Installed, configured and maintained computer systems and network connections.

Maggies Louge

Manager
03.2023 - 12.2023

Job overview

  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Onboarded new employees with training and new hire documentation.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Improved marketing to attract new customers and promote business.
  • Managed and motivated employees to be productive and engaged in work.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established team priorities, maintained schedules and monitored performance.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Education

Kenya Institute Of Software Engineering
Nairobi Kenya

Bachelor of IT from Software Engineering
04.2001

University Overview

Skills

    Debugging

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Accomplishments

Accomplishments
  • Supervised team of 20 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Achieved efficient sales review by completing POS software with accuracy and efficiency.

Software

Database Management And Administartion

Networking (cable termination)

Trouble shooting

Software instalation

Software /user testing

Software Development

Network Configuration

Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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coding and playing guitar

coding and playing guitar

I know a little about python but in Java I believe am the best there is.


As I had said that coding is my hobby almost every day I create a new program.


when Am bored and i want to relax my mind i do play guitar.

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

IT Technician
Maggies Lounge
03.2023 - 12.2023
Manager
Maggies Louge
03.2023 - 12.2023
Kenya Institute Of Software Engineering
Bachelor of IT from Software Engineering
04.2001

coding and playing guitar

coding and playing guitar

I know a little about python but in Java I believe am the best there is.


As I had said that coding is my hobby almost every day I create a new program.


when Am bored and i want to relax my mind i do play guitar.

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David KirathiSoftware Developer