David Kalume
Chief Business Manager
Nairobi,Kenya
Summary
Professional Chief Business Officer with over 18 years of experience successfully devising and executing strategic business plans. Sustainable growth-minded budget coordinator with collaborative approach to determining specific, detailed quarterly and annual revenue and expenditure targets. Sensible personnel manager, implementing employee-focused wellness programs and generating industry-leading worker satisfaction ratings.
Overview
11
11
years of professional experience
Work History
Chief Business Officer
Ed Partners Africa LTD
01.2022
- Implement and execute a go-to-market strategy that resulted in a 9% increase in revenue for the company within the first quarter
- Lead a cross-functional team to launch a new financial product that exceed sales goals by 25% in the first year
- Successfully negotiated partnerships with two major services providers, resulting in a 37% increase in market reach for the company
- Implemented data-driven pricing strategies that have led to a 3% increase in profit margins within four months
- Developed and executed a customer retention program that has decreased customer churn by 7% and increased customer satisfaction ratings by 12%
- Overseeing five departments that is business development, bancassurance, collections, marketing and branding and social impact
- Adjusted company plan based on customer satisfaction surveys and sales reports to achieve stronger market position
- Communicated business performance, forecasts and strategies to investors and shareholders.
Head of Operations
Middle East Bank Ltd
Nairobi , Kenya
01.2019 - 01.2022
- Led the discovery, development and execution of high-priority business initiatives, financial products, and services in priority markets, resulting in a 37% increase in revenue
- Reduced overhead costs by 19% by optimizing staffing levels and renegotiating vendor contracts
- Implemented a training program that improved employee productivity by 15%, resulting in a more knowledgeable and effective workforce
- Prepared annual budgets with controls to prevent overages
- Forecasted trends and recommended improvements based on financial risk analyses
- Improved overall financial reporting by streamlining control processes and reporting structures.
Branch Manager
Middle East Bank Ltd
01.2016 - 01.2019
- Implemented project management best practices, policies, tools and partnerships resulting in a 17% improvement in project delivery timelines and a 23% reduction in project costs
- Assessed employee performance and developed improvement plans
- Developed and implemented a new customer service training program, resulting in a 33% improvement in employee productivity and a 21% increase in NPS in a year
- Achieved a 90% loan recovery rate through effective credit risk management and loan monitoring practices, resulting in a reduction in the branch's non-performing loans by 15% in eighteen months
- Implemented new Visa Debit and Prepaid cards, resulting in a 25% increase in customer usage of debit cards and a 20% increase in prepaid card adoption within the first year.
Business Development Manager
Imperial Bank (Uganda) Ltd
Kampala , Uganda
01.2011 - 01.2015
- Developed and executed a marketing strategy that led to a 43% increase in customer acquisition
- Implemented a customer retention program that resulted in a 22% reduction in customer churn and a 15% increase in customer satisfaction scores CSAT
- Established key partnerships with local businesses and community organizations, resulting in a 15% increase in NPS and a 25% increase in branch visibility within the community
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
- Generated new business with marketing initiatives and strategic plans
- Established relationships with key decision-makers within customer's organization to promote growth and retention
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives
- STRENGTHS
- Leadership
- Proven ability to inspire and lead cross-functional teams
- Innovation
- A history of implementing new technologies.
Education
Master of Business Administration - undefined
Kenya Methodist University
2023
Bachelor of Business Administration - undefined
Kenya Methodist University
2017
Skills
- Innovation
- Strategic Planning
- Corporate Governance
- Project Management
- Business Development and
- Planning
- Program Administration
- Succession Planning
- Marketing Strategy
- Team Building Expertise
- Relationship Building and
- Management
Referee
Upon Request
Languages
English, Kiswahili
Native language
Timeline
Chief Business Officer
Ed Partners Africa LTD
01.2022
Head of Operations
Middle East Bank Ltd
01.2019 - 01.2022
Branch Manager
Middle East Bank Ltd
01.2016 - 01.2019
Business Development Manager
Imperial Bank (Uganda) Ltd
01.2011 - 01.2015
Master of Business Administration - undefined
Kenya Methodist University
Bachelor of Business Administration - undefined
Kenya Methodist University
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