DAVID GITHAIGA KIBACIA
Summary
Dedicated and results-driven Information Technology Manager with a solid background in overseeing IT infrastructure, application support, and security services. Bringing over 15 years of hands-on leadership experience to optimize system performance, security standards, and overall user experience. Adept at developing and implementing technical solutions, driving successful operations, and delivering engineering solutions for leading organizations. Skilled in request for proposal development, technology needs assessments, and staff training. Proven track record in disaster recovery planning, roadmapping, and team development. Known for a customer-oriented attitude, troubleshooting capabilities, and a commitment to delivering top-tier technical support. Organized and dependable, with the ability to manage multiple priorities while maintaining a positive attitude. Willing to take on added responsibilities to contribute to team goals.
Overview
15
15
years of professional experience
Work History
IT Lead East Africa
Godrej Consumer Products Limited
03.2019 - Current
- In charge of IT for Godrej Kenya businesses with 200+ IT users across 3 locations and internal IT team size of 3
- Driving digital transformation across sales, marketing, supply chain, finance, manufacturing, and warehouse operations through adoption of mobility, advanced analytics, RPA, IOT, and cloud technologies
- Responsible for IT strategy, digital innovation, stakeholder management, leading and developing teams, managing IT budgets, driving execution excellence, vendor management
- Monitoring Local and International SLA agreements.
- Implemented and maintained technology and software budget.
- Training end-users on efficient use of ICT resources
- Performing root-cause analysis for recurring incidents, formalize test plans, and implement troubleshooting procedures for ERP and other business systems
- Overseeing IT security management and ensuring compliance for all users and devices.
- Performing other duties as delegated by management
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Successfully implemented and upgraded ERP in use by organization
- Successfully implemented POS system that helped improve invoicing process and, in process, helped business save over US 28,000
- Successfully deployed SDWAN within Kenya location, this helped save over USD 10,000 in annual MPLS costs.
ICT Manager
Kevin Kenya Limited
07.2017 - 03.2019
- Planned, designed, and implemented IT policies and procedures
- Participated in budgetary process that ensures adequate IT resources are planned for to achieve organization's objectives and leverage emerging opportunities
- Maintained SAGE and TALLY ERP systems and computer system operations, solving related problems experienced by Staff
- Performed network administrative tasks including printer management, tape backup, file recovery, setting up new user accounts, assign access rights, and performing various network maintenance tasks
- Responsible for disaster recovery implementation and execution of risk mitigation programs
- Planned, organized, directed control, and evaluated operations of IT systems e.g., ERP System
- Including sourcing, administration of vendor, consultant, and service agreements
- Interfaced with networking vendors and consultants to resolve problems
- Coordinated third-party maintenance for network hardware, software, and telecommunications services
- Managed Kevian Kenya website and updated current activities on their website
- Managed VPN Connection between HQ in Nairobi and Factory in Thika
- Managed servers, Biometric, and Video conferencing systems
- Managed, developed, and motivated staff in ICT Department
- Achievements: Managed of annual 20 million shillings budget
- Successfully implemented of Route to market application in use by organization
- Successfully implemented Sage X3 (modules include Finance, QC, Dispatch, Maintenance, Manufacturing, Sales).
IT Manager
Weetabix East Africa Limited
06.2014 - 07.2017
- Implemented IT policies and procedures
- Maintained ERP systems and computer system operations, solving IT-related problems experienced by Staff
- Maintained Register for existing computer, network systems, software and maintain password
- Disaster recovery implementation and execution of risk mitigation programs
- Planned, organized, directed control, and evaluated operations of IT systems e.g., ERP System
- Including sourcing, administration of vendor, consultant, and service agreements
- Provided orientation to new users of existing technology, trained staff on potential uses of existing technology
- Monitored security of all technology such as Firewall and CCTV
- Managed Weetabix Website and updated current activities on their website
- Managed VPN Connection between Weetabix EA systems and Weetabix U.K Server
- Managed servers, Biometric, Polycom, and Lync Video conferencing system
- Successfully implemented and upgrade ERP in use by organization
- Successfully integrated local office with head office in UK
- Successfully implemented network domain and office 365 cloud services.
ICT Assistant Manager
DB Schenker
04.2010 - 05.2014
- Administered PROCARS, and HRM/Payroll Systems.
Managed Helpdesk Support for various IT systems, ensuring prompt issue resolution. - Oversaw IT system documentation and process flow documentation, contributing to continuous improvement.
- Installed, repaired, patched, and maintained SAP Business One ERP, PROCARS, and HRM/Payroll Systems.
- Managed Windows Server 2003 Symantec admin Server, Windows 2008 Domain Name Server, and Windows 2000 MDaemon Mail server.
- Monitored and troubleshooted Active SMTP, VPN, MPLS, WLAN, and LAN networks.
- Conducted computer hardware assembly, disassembly, and maintenance.
Procured IT equipment, managed suppliers, and liaised with SLA providers.
Documented and improved IT systems and process flows. - Managed CCTV systems and provided support for VOIP Telephony and PABX.
Conducted user training and served as the Webmaster for www.schenker.co.ke. - Successfully deployed SAP ERP in the organization, contributing to streamlined operations.
ICT Coordinator
Winafrique Technologies Limited
02.2009 - 03.2010
- Configured and administered CentOS Linux Mail Server, Internet Gateway Firewall, and Squid Proxy.
- Implemented and audited easy projects system, ensuring seamless administration.
Coordinated all ICT issues and served as a liaison with service providers. - Configured, maintained, and managed LAN and WLAN networks.
- Developed web applications, providing valuable contributions to organizational needs.
- Delivered user support and conducted staff training sessions.
- Executed offsite backups and facilitated data recovery processes.
Education
Master of Business Administration - Management Information Systems Option
Kabarak University
09.2013 - 12.2016
Bachelor of Business Information Technology - BBIT
Strathmore University
07.2005 - 03.2008
Matric (Grade 12) - Matric
Abbotts College, South Africa
01.2002 - 12.2002
Kenya Certificate of Secondary Education -
Thika High School
02.1997 - 11.2000
Skills
Extensive experience in overall ICT function management
Proven leadership in managing IT teams and executing IT projects
Delivery of business value through technology
Expertise in monitoring and maintaining organizational computer systems and networks
Installation and configuration of computer systems
Diagnosis and resolution of hardware and software faults
Proficient in a diverse range of IT troubleshooting tools and techniques
Expert in managing the selection and disposal of redundant ICT equipment
Maintenance and security checks, including data backup
Proficient in server environment management (Windows and Linux)
Design, deployment, and management of networks Configuration and troubleshooting of network devices (routers, switches, firewalls)
Proficient in a variety of IT technologies (ERP systems, networking, security)
First-level support for end users Timely and efficient resolution of technical issues
Adaptable to fast-paced environments Critical thinking skills and creative problem-solving
Key Skills And Competencies Acquired
- IT Management
- IT Technical Support
- Systems Administration
- Network Administration
- Troubleshooting and Maintenance
- Technical Expertise
- Service Desk Administration
- Flexibility and Problem-Solving Abilities
Membership
- Computer Society of Kenya
- Kenya Cybersecurity and Forensics Association
Career Profile Summary
I am an accomplished ICT professional with a wide-ranging expertise in cross-functional IT methodologies and technical intricacies. Through my career, I have acquired versatile skills encompassing system administration, network administration, troubleshooting, user and technical support. I am deeply committed to crafting lucid and user-friendly procedures and documentation that drive business advancement. My notable accomplishments span monitoring both Local and International SLA agreements, conducting comprehensive root-cause analyses, implementing robust IT policies and procedures, overseeing network administration tasks, collaborating with networking vendors and consultants to tackle challenges, managing VPN connections, and providing comprehensive orientation to new technology users. Furthermore, I possess a track record of training staff to harness the full potential of existing technology and ensuring the security of all technology assets. Drawing from my progressive experience, I aspire to secure a role where my expertise contributes to business value, while simultaneously spearheading organizational growth through measurable results.
References
- Mr. Ernest Musi, Head of Logistics and Warehousing, DB Schenker (K) Ltd, P.O Box 46757-00100, Nairobi, +254 733625481, ernest.musi@dbschenker.com
- Mr. Justus Mutua, Former Finance Manager, Kevin Kenya Limited, P.O Box 25290 – 00603, Nairobi, +254 722970242, justus.mutua@yahoo.com
- Ms. Suzzane Muoka, Former GTM Manager at Godrej Kenya, +254 706123117, tabumuoka@gmail.com
Timeline
IT Lead East Africa
Godrej Consumer Products Limited
03.2019 - Current
ICT Manager
Kevin Kenya Limited
07.2017 - 03.2019
IT Manager
Weetabix East Africa Limited
06.2014 - 07.2017
Master of Business Administration - Management Information Systems Option
Kabarak University
09.2013 - 12.2016
ICT Assistant Manager
DB Schenker
04.2010 - 05.2014
ICT Coordinator
Winafrique Technologies Limited
02.2009 - 03.2010
Bachelor of Business Information Technology - BBIT
Strathmore University
07.2005 - 03.2008
Matric (Grade 12) - Matric
Abbotts College, South Africa
01.2002 - 12.2002
Kenya Certificate of Secondary Education -
Thika High School
02.1997 - 11.2000