DAVID MUHANGA
Summary
Tenacious Representative possessing dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction.
Overview
29
29
years of professional experience
1
1
Certification
Work History
SUPPLY CHAIN OPERATIONS REPRESENTATIVE
WIN BERACAH ENTERPRISES
Nakuru, Kenya
01.2021 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Conducted regular reviews of operations and identified areas for improvement.
- Created and managed project plans, timelines and budgets.
- Devised and implemented processes and procedures to streamline operations.
- Generated reports detailing findings and recommendations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Streamlined office procedures for handling constituent inquiries, significantly reducing response time.
- Collaborated with team members to achieve monthly sales targets.
PROCUREMENT OFFICER
CHUKA UNIVERSITY
Chuka, Tharaka District, Kenya
09.2016 - 10.2020
- Maintained detailed records of all procurement activities for reference purposes as well as for auditing and compliance.
- Developed strong partnerships with vendors to secure favorable pricing, payment terms, and delivery schedules.
- Managed procurement projects from initiation to completion, ensuring timely delivery of goods and services.
- Prepared accurate purchase orders using relevant software applications, ensuring clear communication of requirements to suppliers.
- Supported sustainability efforts within the organization by procuring environmentally friendly materials whenever possible.
- Enhanced inventory management by implementing a well-organized system for tracking stock levels and reorder points.
- Assisted in the development of annual budgets by forecasting procurement needs accurately based on historical data analysis.
- Ensured compliance with organizational policies, legal requirements, and industry standards in all procurement activities.
- Conducted risk assessments for supply chain disruptions and implemented contingency plans accordingly to minimize impact on business operations.
- Procured materials for squadron maintenance and repair services.
- Negotiate contracts with vendors, securing best prices and terms for materials, equipment and services.
- Utilized software to order, track and invoice product shipments.
- Built relationships with vendors to negotiate ideal terms for purchases.
ASSISTANT PROCUREMENT OFFICER
EGERTON UNIVERSITY
Egerton, Nakuru District, Kenya
05.2005 - 08.2017
- Facilitated cross-functional team meetings to discuss procurement-related issues and develop effective solutions collectively.
- Optimized supplier performance through regular evaluations, fostering strong relationships and ensuring timely deliveries.
- Coordinated closely with logistics teams to expedite shipments as needed, reducing delays in receiving critical goods or materials.
- Reduced lead times by establishing strategic partnerships with key suppliers, improving overall efficiency of operations.
- Organized training sessions for staff members on procurement policies and procedures, promoting a consistent understanding of best practices across the company.
- Maintained up-to-date knowledge of industry trends and best practices, applying this expertise to improve procurement processes continually.
- Participated in supplier audits to verify adherence to quality standards and requirements, ensuring the delivery of high-quality products.
- Ensured adherence to all relevant legal requirements and regulations throughout the procurement process, minimizing risk exposure for the organization.
- Conducted thorough market research to identify new suppliers and products, enhancing the company''s competitive edge.
- Implemented standardized purchasing procedures across the organization, resulting in improved consistency and compliance.
- Monitored vendor performance metrics, identifying areas for improvement and recommending corrective actions when necessary.
- Developed comprehensive procurement reports to provide valuable insights on spending patterns, assisting management in informed decision making.
- Assisted in the development of annual procurement plans to align with organizational goals and objectives.
- Collaborated with different departments to forecast demand and ensure accurate inventory levels.
- Streamlined procurement processes by implementing cost-effective strategies and efficient systems.
- Created and maintained portfolio of qualified vendors to expand options.
Stock - Controller
GILANIS SUPERMARKET
Nakuru, Nakuru District, Kenya
11.1995 - 04.2005
- Maintained detailed records of all stock movements, providing valuable data for decision-making purposes.
- Maintained awareness of industry best practices in stock control and inventory management, incorporating relevant ideas into company procedures for continuous improvement efforts.
- Enhanced inventory accuracy by conducting thorough stock audits and addressing discrepancies promptly.
- Implemented cycle counting program, increasing the frequency of counts without disrupting daily operations or affecting productivity levels.
- Collaborated with purchasing department to ensure timely delivery of products and adequate stock levels.
- Reduced instances of stock shortages by maintaining close communication with suppliers and closely monitoring demand trends.
- Conducted regular reviews of slow-moving or obsolete items, recommending appropriate action such as clearance sales or disposal options.
- Developed optimal replenishment strategies based on historical sales trends and anticipated demand fluctuations due to seasonal factors or promotional activities.
- Performed root cause analysis on inventory discrepancies, implementing corrective actions for long-term resolution.
- Performed inventory control, such as counting, and stocking merchandise.
- Maintained store assets with effective loss prevention strategies.
- Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Stocked shelves to match planogram images and instructions.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
Education
Bachelors of Commerce - Marketing
EGERTON UNIVERSITY
Egerton, Nakuru District, Kenya01.2013
Diploma in Purchasing & Supplies Management -
Jogoo Commercial College
Nakuru, Nakuru District, Kenya01.2012
Skills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
- Problem-solving aptitude
- Continuous Improvement
- Time management abilities
- Interpersonal Skills
- Market Research
- Multitasking Abilities
- Time Management
- Decision-Making
Certification
- Certificate in Leadership/Management, Leadership Certificate awarded, 12/2022
- Certified Six Sigma White Belt (CSSWB), 01/2023
- Quality Management (ISO), The quality management system (QMS) standard ISO 9001 provides a methodology for building, sustaining and improving quality performances, 01/2018
- Quality Management (ISO), The quality management system (QMS) standard ISO 9001 provides a methodology for building, sustaining and improving quality performances, 09/2017
- Quality Management (ISO), The quality management system (QMS) standard ISO 9001 provides a methodology for building, sustaining and improving quality performances, 08/2017
- Marketing, Certificate offers an overview on marketing research and planning, strategic marketing, digital marketing, digital analytics and social media marketing, 07/2013
Affiliations
Kenya Institute of Supplies Management, 69157
Languages
Swahili
English
Intro
I am a performance driven Supply Chain Strategist with Negotiation, Project Management and Relationship Skills, I have track record of success and 24 years experience with a Bachelors Degree in Commerce
Personal Information
Date of Birth: 03/08/70
References
- Mr. Naftal Oenga, Head of Procurement - Chuka University, +254722684167, noenga@gmail.com
- Professor Ndiritu Francis Gichuki, (Academic Affairs)Assistant Registrar (Egerton University), +254711373229, gichukin@yahoo.com
- Ms. Alice Esendi, Internal Auditor (Kenya National Highway Authority), +254723909215, aesendi36@gmail.com
Hobbies and Interests
- Volunteering community work yearly
- Sports-playing team sports
- Travelling to different places
- Reading motivational books
Timeline
SUPPLY CHAIN OPERATIONS REPRESENTATIVE
WIN BERACAH ENTERPRISES
01.2021 - Current
PROCUREMENT OFFICER
CHUKA UNIVERSITY
09.2016 - 10.2020
ASSISTANT PROCUREMENT OFFICER
EGERTON UNIVERSITY
05.2005 - 08.2017
Stock - Controller
GILANIS SUPERMARKET
11.1995 - 04.2005
Bachelors of Commerce - Marketing
EGERTON UNIVERSITY
Diploma in Purchasing & Supplies Management -
Jogoo Commercial College