DAUDI ALI GEDI
TRUCK DISPATCHER
Nairobi,NAIROBI
Summary
* Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
* Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
* Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
* Dedicated Travel agency professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
* Customer-focused professional with successful 3-year career in travel agency sector. Dynamic successful applying management and good communication in busy business environment.
*Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level truck dispatcher position. Ready to help team achieve company goals.
* Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
* Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated travel and transportation expertise, including competitive offerings, pricing, and market positioning.
* Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Travel Agency Manager
DAUDI
02.2021 - Current
- Implemented innovative marketing strategies that effectively promoted the agency''s services and attracted new clients.
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
- Organized staff training sessions to improve product knowledge and enhance sales techniques.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Managed senior-level personnel working in marketing and sales capacities.
- Established partnerships with local businesses to create unique travel packages tailored to client preferences.
- Analyzed sales data regularly in order to identify opportunities for growth and expansion within the market.
- Managed and led a team of travel agents, ensuring consistent high-quality service to clients.
- Enhanced employee productivity by developing efficient work schedules and allocating resources effectively.
- Spearheaded the successful launch of online booking platform, making reservation process more convenient for clients.
- Developed strong relationships with vendors for better travel deals and more options for clients.
- Stayed up-to-date on industry trends and developments, ensuring the agency remained competitive in the market.
- Maintained accurate financial records, enabling effective budget management and increased profits.
- Streamlined communication between departments through implementation of project management tools, increasing overall operational efficiency.
- Decreased response time to client inquiries by revamping internal communication channels leading to improved customer experience.
- Improved employee retention rate by fostering a positive work environment built on collaboration, support, and professional development opportunities.
- Negotiated favorable contracts with suppliers, resulting in cost savings for both the agency and its customers.
- Handled customer complaints promptly and professionally, resolving issues to maintain client satisfaction.
- Expanded the agency's client base by targeting niche markets and offering specialized services to meet their unique travel needs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Defined clear targets and objectives and communicated to other team members.
- Launched quality assurance practices for each phase of development
- Collaborated with other department managers to identify areas of improvement in company operations, resulting in increased efficiency.
- Increased customer satisfaction by implementing streamlined booking processes and personalized travel itineraries.
- Led efforts in rebranding the agency's image through redesigning marketing materials which resulted in greater brand recognition.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
High School Diploma -
HAGADERA HIGH
DADAAB 04.2001 -
Skills
Staff Training and Development
undefinedTimeline
Travel Agency Manager
DAUDI
02.2021 - Current
High School Diploma -
HAGADERA HIGH
04.2001 -
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