DANIEL SIKUKU ALUBBE
Nairobi,30
Summary
I am a talented professional with an extensive background in electrical engineering, specializing in telecommunication systems. More intently, I am a results-driven electrical engineer with impressive analytical and technical support skills.
Diligent networking professional with solid background as Vendor Analyst. Demonstrated ability to streamline vendor processes and improve contract negotiations. Proven track record in managing vendor relationships and enhancing procurement efficiency.
Overview
11
11
years of professional experience
Work History
Vendor Analyst-3rd Party Reporting and Performance
Bayobab
04.2022 - Current
- Collaborated with cross-functional teams to address issues related to supplier performance in terms of achieving 99.5% monthly availability for all links they provide to Bayobab.
- Produce monthly SLA reports intended for Vendor Management and Service Consultants, as directed and required.
- Identify service improvement initiatives with defined and measurable KPIs.
- Develop and enhance customer dashboards and automated reports.
- Engage with the BI team to drive automation and value-added reporting for internal and extended consumption.
- Coordinate with Vendor and SLA Manager to drive internal service improvement initiatives, including measurement of improvement and identifying key areas for improvement and consistent monitoring to ensure improvement areas have been achieved.
- Organized regular meetings with key suppliers to discuss performance metrics, address concerns, and explore opportunities for collaboration or innovation.
- Developed comprehensive vendor selection criteria to identify the best-suited partners for the organization.
- Negotiated favorable contract terms with suppliers, resulting in reduced costs and improved service levels.
- Established clear lines of communication between internal teams and external vendors through routine updates and reporting, ensuring transparency and accuracy in all aspects of the vendor management process.
- Improved data accuracy by maintaining up-to-date records of all vendor contracts, pricing information, and order statuses in central databases.
- Conducted audits on vendor processes and systems, ensuring compliance with organizational standards and industry best practices.
- Enhanced vendor performance by conducting regular reviews and providing feedback for improvements.
Service Engineer
Wananchi Group (Zuku)
07.2017 - 04.2022
- Monitoring, troubleshooting, reporting and escalating of all Wananchi Group client connections on HFC and GPON networks; TV services, Voice platform and Metro Ethernet
- Identifying and investigating customer cases of technical nature for resolutions and organization's quality service improvement
- Undertaking extensive troubleshooting for any escalated matters using the existing systems and follow up on resolution
- Acting as a liaison between the CS Team and the NOC, Engineering and technical team in escalating customer cases and queries to provide sufficient information to understand and resolve customer related problems
Customer Support Engineer
MTN Business
01.2016 - 07.2017
- First level troubleshooting of Internet links and conducting site visits involving integration of internet links, MPLS, and VOIP links
- Monitoring of internet links using SolarWinds to ensure link stability and consistent uptime
- Proactive monitoring of internet links using the Network Monitoring Systems such as VNC viewer
- Answering, responding to, and ticketing of support calls in the Client Relationship Management (CRM) framework and ensuring the resolution of the logged tickets
- Escalation of customer support issues to second-level support and management
Network Operations Center Intern
Wananchi Group Kenya Ltd (Zuku)
12.2014 - 02.2015
- Monitoring and troubleshooting of data center equipment such as switches, routers, encoders and other network element
- Proactively monitoring alarm management systems for events, create, own and manage trouble tickets to successful resolution and ensure all tickets have correct closure data
- Receiving calls from field and customer care department on outage and any other incident not picked by Network monitoring system
- Proactively monitoring the Wananchi group network using Network management systems such as cacti, solarwinds, rami, and spectrum analyzer
- Monitoring of Genset
- Preparing of noise report on Cisco and Teleste platform
- Preparing of NOC reports daily, weekly and any other ad hoc report
Intern Technician
Wells Fargo Kenya Limited
02.2014 - 10.2014
- Installation of alarm systems in banks, ATMs, residential houses and godowns
- Interpreted drawing markups and implemented drawing revisions provided by engineers
- Prepared specifications of electrical systems and topographical maps to ensure that installation and operations conformed to standards and customer requirements
- Identified and solved electronic design problems, resulting in more efficient and cost-effective products
Education
Cisco Certified Network Associate - Networking
Technical University of Kenya
Nairobi, Nairobi County04.2025
Bachelor of Science - Electrical & Electronics Engineering (Telecommunications)
Technical University of Kenya
Nairobi, Nairobi County01.2014
Certified Public Accountant (Part 1&2 Complete) - Accounting
Technical University of Kenya
Nairobi, Nairobi County01.2013
Skills
- Complex problem solving
- Technical Support
- Vendor Management and SLA
- DWDM
- SDH
- WiMAX
- MPLS (L2&L3)
- BGP
- SDWAN
- Firewalls
- Metro Ethernet
- Network Support
- Tejas
- MikroTik
Accomplishments
- I have received several congratulatory messages from my immediate supervisor and fellow colleagues on one of MTN's employee recognition portal named MTN Shine.
- I have managed to obtain five congratulatory messages from customers for offering exquisite support to them in terms of solving IP/ MPLS connection issues, traffic-rerouting issues, and link degradation issues including high latencies, jitter, and packet loss.
- I have effectively monitored the MTN Business infrastructure including SDH, GPON, and WiMAX.
Personal Information
- Date of Birth: 12/19/89
- Gender: Male
- Nationality: Kenyan
- Marital Status: Single
Hobbies and Interests
- Traveling
- Football
- Freelance writing
Timeline
Vendor Analyst-3rd Party Reporting and Performance
Bayobab
04.2022 - Current
Service Engineer
Wananchi Group (Zuku)
07.2017 - 04.2022
Customer Support Engineer
MTN Business
01.2016 - 07.2017
Network Operations Center Intern
Wananchi Group Kenya Ltd (Zuku)
12.2014 - 02.2015
Intern Technician
Wells Fargo Kenya Limited
02.2014 - 10.2014
Bachelor of Science - Electrical & Electronics Engineering (Telecommunications)
Technical University of Kenya
Certified Public Accountant (Part 1&2 Complete) - Accounting
Technical University of Kenya
Cisco Certified Network Associate - Networking
Technical University of Kenya
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