DANIEL NDIRANGU
NAIROBI
Summary
Dynamic Senior Systems Engineer with a proven track record at Nutanix, excelling in infrastructure design and project management. Expert in cloud computing and network security, I drive continuous improvement and deliver innovative solutions that enhance system performance. Adept at fostering client relationships, I ensure alignment with business objectives while optimizing technical resources.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Systems Engineer
Nutanix
Nairobi, Kenya
08.2024 - Current
- Provided technical support to internal customers on a variety of computer hardware and software related issues.
- Advised on project costs, concepts or design changes.
- Designed and delivered mission-critical infrastructure to maintain consistent availability and performance.
- Designed and conducted hardware or software systems testing.
- Communicated with clients to understand system requirements.
- Planned, implemented, and integrated updated system-oriented projects.
- Built and oversaw network infrastructure comprised of various virtual products.
- Defined technical integration strategy and developed integration plans.
- Evaluated emerging technology factors around cost comparison, portability or usability.
- Recorded systems information and documented design specifications and installation instructions.
Senior Solution Engineer
VMWare
Nairobi, Kenya
12.2014 - 07.2024
- Managed multiple concurrent projects in a fast-paced environment while meeting deadlines.
- Resolved customer inquiries related to product functionality or technical issues promptly.
- Collaborated with stakeholders to define business objectives and create cost-effective solutions.
- Provided technical guidance and mentoring to junior engineers on projects.
- Conducted user training sessions on newly developed products or services.
- Assisted in the estimation of project scopes and timelines during planning phases.
- Researched new technologies and methodologies to propose innovative software solutions.
- Optimized existing software systems for improved performance and scalability.
- Coordinated with quality assurance teams to ensure software met all testing criteria.
- Participated in continuous learning opportunities to stay current with emerging technologies.
- Collaborated with cross-functional teams to gather and define requirements for new software features.
- Negotiated tender and contract terms to meet both client and company needs.
- Discussed equipment needs with customers and engineers to determine system requirements.
- Offered technical and non-technical support and services to clients and staff regarding product use, operation and maintenance.
- Drafted, presented and responded to proposals for specific customer requirements with industry-specific solutions.
- Researched and identified potential customers.
- Collaborated with sales team to understand customer requirements, boost product sales and provide sales support.
- Arranged demonstrations or equipment trials to persuade customers and drive sales.
- Recommended improvements to customers and demonstrated potential cost reductions and process improvements.
- Devised and delivered technical presentations explaining options to customers and prospective customers.
- Planned various product configurations to meet diverse customer needs.
Storage Sales Specialist
IBM East Africa
Nairobi, Kenya
08.2011 - 03.2014
- Established processes for tracking leads from initial contact through closure of sale.
- Followed up with customers post-sale to ensure satisfaction with their purchase decision.
- Resolved customer complaints in a timely manner.
- Monitored trends in the industry to stay informed about competitive landscape.
- Identified opportunities for cross-selling products or services within existing accounts.
- Planned outbound sales calls and emails campaigns targeting prospective clients.
- Created customized presentations for potential customers.
- Cultivated referral networks to identify new business opportunities.
- Tracked competitor activities, products, services, and prices.
- Built strong relationships with key accounts through regular visits and follow-ups.
- Participated in team meetings to review progress against objectives set by management.
- Stayed up to date on company products and services to support sales objectives.
- Calculated production, delivery, and installation costs to provide customers with accurate quotes.
- Educated customers on product features and technical details to highlight benefits.
- Compiled key customer data to plan selling strategies and identify specific client needs.
- Negotiated prices and set up contracts to finalize sales agreements.
- Write, completed, and filed documentation to finalize sales.
- Generated leads per week and pursued appointment opportunities to convert prospects into new customers.
- Researched competitors, economics and other key facets to better understand current market trends.
- Developed key customer relationships to increase sales.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Conducted market research to identify selling possibilities and evaluated customer needs actively.
- Negotiated deals and handled complaints or objections.
- Prepared and delivered appropriate presentations on products and services.
- Produced sales documents, finalized deals and filed records.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Conducted market research to identify selling possibilities and evaluate customer needs.
Education
Bachelor of Science - Information Technology
Jomo Kenyatta University of Agriculture & Technolo
Nairobi 03-2010
Diploma in Information Technology
Kenya Polytechnic
Nairobi01-2001
Skills
- Project management
- Systems testing
- Microsoft exchange
- Network security
- Cloud computing
- Root-cause analysis
- Virtualization technologies
- Design and implementation
- Requirement documentation
- Cloud computing expertise
- Continuous improvement
- Windows server expertise
- System architecture design
- Cybersecurity best practices
- Capacity planning
- Cost estimates
- Infrastructure management
- Data analysis
- Network infrastructure administration
- Hardware configuration
- Infrastructure support
- Configuration management
- Windows server management
- Troubleshooting
- Requirements gathering
- Storage area networks
- Skilled in [hardware]
- Emerging technologies
- Customer relationship management
- Network infrastructure
- Technical support
- Infrastructure design
Affiliations
- Mentoring young people to realize their dreams .
- Working closely with customer groups to help create a community of experts Example , I created VMware user group for East Africa customers
Accomplishments
- Best SE of the year award in SSA
Certification
- MCSE
- VCP
Languages
English
Advanced (C1)
C1
Kiswahili
Advanced (C1)
C1
Timeline
Senior Systems Engineer
Nutanix
08.2024 - Current
Senior Solution Engineer
VMWare
12.2014 - 07.2024
Storage Sales Specialist
IBM East Africa
08.2011 - 03.2014
Bachelor of Science - Information Technology
Jomo Kenyatta University of Agriculture & Technolo
Diploma in Information Technology
Kenya Polytechnic
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