DANIEL NANCY ELIWAZA

Demonstrated expertise in managing departmental operations through Information Technology Systems to ensure efficient asset utilization and streamlined processes. Detail-oriented with a strong commitment to compliance, consistently adhering to organizational procedures, policies, and legal regulations to effectively mitigate risk. Skilled learner with a collaborative spirit and a drive to achieve goals, adept at fostering teamwork and innovation. Competence in C++ and JavaScript enhances technical proficiency, contributing to the successful execution of projects and initiatives.

• Theonestina, Kassiga, Director of Operations, vinlettanzania@gmail.com, +255 785 103 788, Vinlet Company Limited, Dar es Salaam, Tanzania
• Lina Paul, Kessy, Sports Officer, kisslina42@gmail.com, +255 684 911 129, AFRICAN UNION, Yaounde, Cameroon
• Father Dominic, Mwaluko, Director, doemaz@gmail.com, +255 756 399 024, Mission Development Foundation, Dar es Salaam, Tanzania

• Organization and Time Management: The ability to prioritize tasks, manage multiple deadlines, and stay organized is crucial for handling a fast-paced workload.
• Problem-Solving Skills: As an Office administrator, I often encountered unexpected situations. A strong ability to analyze problems, identify solutions, and implement them effectively became necessary.
• Interpersonal Skills: Building rapport with colleagues, clients, and vendors is important for fostering positive working relationships.
• Customer Service Skills: In my line of work providing exceptional customer service is paramount. This includes actively listening to customer concerns, effectively resolving issues, and maintaining a courteous and professional demeanour.
• Technical Knowledge: For me, having a strong understanding of the company's products or services is essential for addressing customer inquiries accurately. Technical knowledge of specific software or equipment is always required.
• Active Listening Skills: As a Call Center Agent, the ability to listen attentively to customers, identify the root cause of their concerns, and ask clarifying questions is crucial for successful issue resolution.
• Stress Management: Call centres are fast-paced environments with high call volumes. The ability to manage stress effectively and remain calm under pressure is an important asset that I possess.

I love Travelling,Swimming and Cooking