Daniel Mwangi
Food Service Manager
Nairobi,Kiambu
Summary
Proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering 10 years of hands-on experience in retail and hotel industry operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning of front-facing departments.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
2
2
Certificates
Work History
Department Supervisor
Quickmart Kenya
Nairobi
09.2019 - 03.2020
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Submitted reports to senior management to aid in business decision-making and planning.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Managed team of 20 employees, delegated tasks and held each employee accountable for completing assignments
Department Head
Choppies Kenya
Nairobi
04.2018 - 08.2019
- Led regular meetings with team leaders and front-line staff to convey important operational information and new targets.
- Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep team on-track.
- Maximized team performance by hiring, training and disciplining staff to consistently exceed expectations.
- Formulated pricing policies by reviewing merchandising activities and determining additional needed menu promotions.
- Systematized 4 units of inventory, improving rate of internal loss prevention by 11%.
Management Trainee
Choppies Botswana
Gaborone
11.2017 - 03.2018
- Assisted established management staff with operational oversight, business development and process improvement strategies.
- Devised processes to boost long-term business success and increase profit levels.
- Regulated service delivery to keep operations productive and in line with budget requirements.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Developed recipes and menus by applying understanding of market demand and culinary trends,
Department Supervisor
Choppies Kenya Limited
Nairobi
12.2016 - 09.2017
- Oversee planning and design of new Choppies Fried Chicken fast food concept Kenya/ Botswana
- In charge of all Menu plannings, Costings and GP for Deli Department
- Oversaw Staff training and submitted quarterly evaluation reports.
- Development of SOP for service department.
- Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep team on-track.
- Maximized team performance by hiring, training and disciplining staff to consistently exceed expectations.
- Systematized over 10 units of inventory, improving rate of internal loss prevention by 40%
Catering Manager
Scarlet Catering House
Nakuru
11.2014 - 10.2016
- Implemented successful cross-marketing strategies such as food and wine pairings.
- Supervise all preparation and production of food to the set standards
- Forecasted seasonal staffing levels and interviewed and hired new staff members.
- Forecasted supply needs and estimated costs.
- Secured new clients and accounts by analyzing and catering products to specific needs.
- Designed catering packages to increase sales and customer experience.
Kitchen Manager
Elangata Olerai Luxury Tented Camp
Maasai Mara
06.2013 - 07.2014
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Followed standardized recipes set by Chef for production of breakfast, lunch and dinner meals.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Assistant Supervisor, Pastry
Blue Posts Hotel
Thika
03.2011 - 12.2013
- Produce snacks and special tea pastries for in-house coffee shop
- Prepare desserts for in-house groups, serving 100-200 people.
- Revised work practices to improve efficiency, boost quality and meet production goals.
- Cycled menus to keep offerings fresh and interesting for customers.
- Tracked department resources and expenses.
- Maintained well-organized mise en place to keep work consistent.
Tournant Chef
Hong's Bakery & Restaurant
Nairobi
06.2010 - 02.2011
- In charge of breakfast
- In charge of mis en place of the entrementier section
- Relieve chef when off duty
- Prepare requisition for all mis en place for main kitchen,snacks and al a carte
Assistant Commis Chef
Challa Hotel
12.2009 - 03.2010
- Assisted the line chefs in the production of different foods for example vegetables, meats and pastries
- Assisted other junior kitchen staff in ensuring that the restaurant is keep clean at all times
- Helped the executive chef in the development of menus.
Education
Certificate in Hospitality Management -
Regional Institute of Business Management
Nairobi 06.2005 - 11.2007
Skills
Growth & Strategic planning
Accomplishments
- Oversaw quality control, budget management, safety compliance, recruitment and performance of 60+ service department team members over 12 branches.
- Rebranded image of Choppies Deli by establishing mandatory customer service training for all customer-facing employees. Boosted customer satisfaction by 54% triggering 23% sales growth within a 6 month program launch.
- Executed major launch of Choppies Fried Chicken , a fast food concept, over 3 Kenyan branches triggering a 6% revenue increase over the fresh department.
- Reduced food costs 11% after identifying and eliminating inventory issues such as excess ordering, poor storage and inefficient waste management.
Certification
HACCP Certified
Timeline
Department Supervisor
Quickmart Kenya
09.2019 - 03.2020
HACCP Certified
07-2018
Department Head
Choppies Kenya
04.2018 - 08.2019
Management Trainee
Choppies Botswana
11.2017 - 03.2018
ICPM Certified Supervisor
11-2017
Department Supervisor
Choppies Kenya Limited
12.2016 - 09.2017
Catering Manager
Scarlet Catering House
11.2014 - 10.2016
Kitchen Manager
Elangata Olerai Luxury Tented Camp
06.2013 - 07.2014
Assistant Supervisor, Pastry
Blue Posts Hotel
03.2011 - 12.2013
Tournant Chef
Hong's Bakery & Restaurant
06.2010 - 02.2011
Assistant Commis Chef
Challa Hotel
12.2009 - 03.2010
Certificate in Hospitality Management -
Regional Institute of Business Management
06.2005 - 11.2007
Similar Profiles
Peter MuchahiPeter Muchahi
Customer service representative at QUICKMART-KENYACustomer service representative at QUICKMART-KENYA
Vivian Anne Kathambi MbabuVivian Anne Kathambi Mbabu
Cashier Team Lead at Quickmart Limited KenyaCashier Team Lead at Quickmart Limited Kenya
CAROLINE NJOKICAROLINE NJOKI
Supermarket Cashier at QUICKMART SUPERMARKETSupermarket Cashier at QUICKMART SUPERMARKET