Daniel Mutua
Nairobi
Summary
Dynamic Packhouse Manager with a proven track record at Go Food Ltd, enhancing customer satisfaction and team performance through effective problem-solving and time management. Excelled in cross-functional teamwork and CRM, significantly improving communication and resource allocation. Skilled in providing constructive feedback and developing staff, demonstrating exceptional leadership and project management abilities.
Overview
2
2
years of professional experience
Work History
Packhouse Manager
Go Food Ltd
12.2021 - 07.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Project Management
Languages
English,some french, swahili
Upper intermediate (B2)
Timeline
Packhouse Manager
Go Food Ltd
12.2021 - 07.2023
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