Summary
Overview
Work History
Education
Skills
Personal Information
INTERESTS
References
Languages
Timeline
Generic
DANIEL MURIIKI M’IKIUGU

DANIEL MURIIKI M’IKIUGU

MERU

Summary

To be a distinguished professional in the field of accounting, with excellent performance, professionalism, and uncompromising integrity, and to be of essential value to the organization.

Result-driven Branch Supervisor, successful at overseeing diverse areas to enable business success. Moreover, a strong work ethic combined with uncompromising integrity. Knowledgeable about improving teamwork and customer satisfaction. Experienced in office management and administrative skills. Highly dependable, ethical, and reliable team leader who blends advanced organizational techniques and business acumen. Works efficiently with cross-functional teams in ensuring operational and service excellence. Background includes money management, security oversight, and account development. Proficient in sales, relationship-building and complex problem-solving. Accomplished in improving team productivity, acquiring new customers, and increasing branch profitability. Seeking to apply experience and expertise to a fast-paced position with a leading company.

Overview

9
9
years of professional experience

Work History

Branch Supervisor

Golden Pillar Sacco
Meru
04.2021 - Current
  • Supervising and ensuring effective and efficient running of the branch
  • Preparing daily and weekly transaction reports.
  • Accounting for branch costs and expenditures and more close monitoring branch incomes.
  • Reconciling the system cash and the treasury.
  • Checking and reconciling bank statements with branch receipts.
  • Handling members loan applications within the limits sets by the institution heads.
  • Supervising the staff working at the branch and ensuring smooth running of the Sacco and delivery of satisfactory services.
  • Being in charge of branch treasury and in charge of all payments done at the branch.
  • Ensuring efficient running and delivery of services at the branch.
  • Reporting to the management about the continuity of the branch.
  • Being in charge of the loans office at the branch.
  • Monitoring front areas so that questions could be promptly addressed.
  • Improving customer satisfaction through application of superior conflict resolution and problem solving skills.

Customer Care Officer

Golden Pillar Sacco
Meru
04.2019 - 04.2021
  • Responding to customer’s inquiries and concerns within the set limits
  • Maintaining customer’s records and ensuring that the same are properly entered in the system
  • Attending customers claim and providing necessary support for effective conflict resolution.
  • Assist in telling activities where need arises.
  • Handling all activities available in customer care desk
  • Defused customer concerns with exceptional conflict and problem resolution skills.
  • Was able to respond to customer’s inquiries and concerns within the set dead lines
  • Developed and maintained courteous and effective working relationships.
  • Actively listened to customers’ requests and confirming full understanding before addressing the concern.
  • Served customers in a friendly and efficient manner following outlined steps of service.

Messenger and Marketer

Golden Pillar Sacco
Meru
02.2017 - 04.2019
  • Assisted in member recruitment and cash collection activities.
  • Delivering clerical support by handling range of routine and special requirements in the office.
  • Receiving and forwarding incoming communications such as letters to appropriate staff.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Delivering letters and institutional payroll advices to the respective employers.
  • Performed duties in accordance with all applicable standard policies and regulatory guidelines to promote safe working environment.
  • Assisted in filling of office documents and any other general work within the office.

Education

Some College (No Degree) - DIPLOMA IN ACCOUNTING

Meru National Poly
IMENTI NORTH
01-2017

Some College (No Degree) - KCSE CERTIFICATE

St. James Secondary School
BUURI
01-2012

Some College (No Degree) - KCPE CERTIFICATE

Kairune Primary School
BUURI
01-2008

Some College (No Degree) - CPA 1

Meru National Poly
IMENTI SOUTH

Skills

  • Organizational and time management
  • Honest
  • Team leader
  • Data entry
  • Team leadership
  • Conflict resolution
  • Time management
  • Branch operations
  • Customer service
  • Team management
  • Compliance management
  • Task delegation
  • Compliance monitoring
  • Reporting and documentation
  • Security awareness
  • Relationship building
  • Self motivation
  • Credit and collections
  • Account and client management
  • Team collaboration
  • Active listening
  • Quality assurance
  • Adaptability

Personal Information

  • ID number: 29163846
  • Date of birth: 08/22/1991
  • Gender: MALE
  • Nationality: Kenyan
  • Religion: CHRISTIAN

INTERESTS

  • Professional development and continuous learning
  • Community engagement and networking
  • Reading financial and business publications
  • Travel and cultural exploration

References

Dr. Silas Kiruki,

 H.O.D. Biochemistry Department,

Chuka University

mobile: 254720450969

Mr. Joseph Baabu

CEO, 

Golden Pillar SACCO,

Mobile: 072-027-7994

Mrs. Winfred Makena

DCEO, 

Golden Pillar SACCO

Mobile: 072-136-7269

Languages

English
First Language

Timeline

Branch Supervisor

Golden Pillar Sacco
04.2021 - Current

Customer Care Officer

Golden Pillar Sacco
04.2019 - 04.2021

Messenger and Marketer

Golden Pillar Sacco
02.2017 - 04.2019

Some College (No Degree) - DIPLOMA IN ACCOUNTING

Meru National Poly

Some College (No Degree) - KCSE CERTIFICATE

St. James Secondary School

Some College (No Degree) - KCPE CERTIFICATE

Kairune Primary School

Some College (No Degree) - CPA 1

Meru National Poly

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DANIEL MURIIKI M’IKIUGU