Daniel Mayienga
Certified International Freight Forwarding Professional
Nairobi
Summary
Proactive and achievement-oriented Certified Freight Forwarding Professional, bringing 23 years of marketing and leadership experience with special emphasis helping shipping Industry clientele.
Experienced and highly determined product leader, passionate about developing innovative methods to drive sales. Specializes in leading teams through product design and distribution. Comfortable working in fast-paced and deadline-driven environment. Articulate communicator, natural leader and organized manager.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
Regional Ocean Freight Product Head EAF
Ceva Logistics Ltd
Nairobi
08.2022 - 12.2023
- .EAF Head of Ocean Product and liaising with Regional HQ on matters Policy, Framework, Strategies, Business Capacity Building, Practical solutions to Shipping Logistics and cutting-edge use of technology that proved very effective, efficient and satisfactory.
- Built Team of Certified Ocean Freight Experts in East Africa Countries including Ethiopia, Djibouti, Tanzania, Kenya, Uganda, Rwanda, Burundi, DRC Congo and South Sudan.
- Taking Full ownership of Ocean Product Profit and Loss and meeting budget targets for Ocean Product in EAF Region.
- Peoples Management across East Africa Region excellently managed over 300 staff in EAF.
- Recorded over 60 new large customer Wins per Month
- Business Development Support, onboarding and retaining existing customers.
- Reduced Churn Customer list by less than 40.
- Created network Mindset by optimizing end-to-end file profitability including costs at origin and destination.
- Created China-Africa desk, Europe-Africa desk and India-Africa desk in building trade lane.
- Engaged employees by leading with Head, Heart and Guts which ensured success and sustainable change.
- Offered innovative and customer-specific solutions by offering comprehensive value-added services using trade lane expertise and meeting customer needs
- Managed to exceed Ocean Product Budgeted numbers by over 130% in year 2022 and earned Bonus.
- Also managed to exceed Ocean Product budget numbers for Q1, Q2, Q3 Year 2023 by 35%.
- Supported Commercial product pricing team and achieved 40%-win hit rate on local quotations and Global RFQ tenders taking 100% ownership of process.
- Introduced and trained digitalized system to team in order to achieve operational efficiency.
- Coached Ocean Product team in excellent Customer Service provision
- Won 80% of new business by sourcing best rates and negotiations with carriers and suppliers then extending same to customers.
- Took personal ownership of customers from product perspective including customer sponsorship.
- Optimized business based on Yield management per shipment and per container.
- Managed to get 50% waivers on storage and demurrages, hence building more profitability.
- Reduced daily Operating Expenses below budget by over USD 25K per Month
- Initiated and executed various cost saving measures of saving and ended up saving over USD 2200K.
- Achieved over USD 230K of NR per Month.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Ocean Freight Product Head and Branch Manager
DHL Global Forwarding (K) LTD
Mombasa, Kenya
08.2018 - 07.2022
- Established Processes and culture in workstation to ensure ownership at file, customer and trade lane levels.
- Created Station Metrics Tool for every staff with clear KPI targets & Measurements.
- Created network Mindset by optimizing end-to-end file profitability including costs at origin and destination.
- Engaged employees by leading with Head, Heart and Guts which ensured success and sustainable change.
- Scored over 88% leadership satisfaction in Employee Opinion Survey from year 2019 to year 2022.
- Offered innovative and customer-specific solutions by offering comprehensive value-added services using trade lane expertise and meeting customer needs.
- Demonstrated continuous improvement mindset and realized benefits by creating internal efficiencies and superior customer experience through automation, technology, digitalization and forward-thinking.
- Developed New Business Wins at 45% hit rate per Month in collaboration with sales team.
- Turned Ocean Freight financial report from loss-making in year 2018 and 2019 to Full Profit making from years 2020, 2021 and 2022.
- Success rate of 150% above budgeted numbers
- Trained to become Lead Facilitator in Ocean Freight Forwarding Global Expert.
- Trained to become Digitalized Station Manager of 21st Century at DHL.
- Trained to become Ocean Product Profits Manager and Expert in Cost controls and management.
- Followed up on employee voice and developed their talents and this has yielded best team.
- Won 90% of new business by sourcing best rates and negotiations with carriers and suppliers then extending same to customers.
- Reduced Revenue Leakage: Managed to get 70% waivers on storage and demurrages then extended same to customers building trust and confidence in our services.
- Achieved and exceeded Budget numbers by over 150%.
- Optimized budgets and reduced costs by 65%.
- Achieved Operational Excellence by having daily Performance Dialogue (PD) and regular feedback to aid in continuous improvement.
- Created Customer satisfaction through enhanced customer centricity and open shipment visibility through use of digitalization tools.
- Built strategic partnerships with all Shipping Industry stakeholders
- Executed Global core carrier strategy and executed long terms and short term contracts with carriers.
- Led cross functional teams to improve productivity by achieving revenue growth.
- Achieved Quotation Hit rate of over 45% in daily/Monthly sale Wins.
- Assessed employee performance, giving motivational feedback and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Launched new training program to boost employee skills and staff retention rate.
- Boosted sales and customer loyalty through incentive programs.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
Operations Manager – Sea Freight
DSV Air And Sea Logistics Ltd
Mombasa, Kenya
02.2018 - 08.2018
- Business Development success by bringing new customers at rate of 30 customers per Month.
- Led team of 16 employees, training them to be able to manage challenges in logistics industry.
- Managed all Sea freight and International Ocean Freight Forwarding Operations with success rate of 98% achieved.
- Ensured all running operational costs were within budget to mitigate any losses.
- Managed customs declarations (ASCUDA/TRADEX/KENTRADE/ICMS) of all ocean freight shipments and attained expected KPI timeline.
- Oversaw all UN Project cargo to East Africa region including South Sudan without hitch.
- Making operational planning for every shipment and discussing them in daily morning operations meeting for sharpening and execution.
- Ensured that all Sea freight documentation is done perfectly and on time to avoid C11- manifest amendments causing unnecessary customs clearance delays.
- Trained all staff so that they are fully empowered in their respective areas of work.
- This improved customer service delivery excellence.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Devised processes to boost long-term business success and increase profit levels.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
Imports Supervisor/ Country Disputes Resolutions Manager
Agility Logistics Limited
Nairobi
08.2013 - 02.2018
- Managed all International Ocean Freight Shipment Operations (Door to Door)
- Achieved 98% success rate.
- Managed Pricing/Quotations on Ocean Shipments, Projects Cargo and all INCOTERMS.
- Made sure that Import Declaration Form (IDF) are already done to ease PRE-SHIPMENT Inspection bookings at Supplier's premises.
- Ensured that Service Contract Number, additional free days at POD and waiver of container deposit are captured at time of booking container with shipping line
- Led team of 24 employees and training them to empower them to be leaders.
- Booked Import Shipments as per Customer's Requirement and shipment volumes and nature.
- Accessed Profit and Loss and gave detailed shipment net revenue and volumes dashboard report.
- Prepared daily sales reports and gave them to my manager.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Achieved results by working with staff to meet established targets.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Created successful work schedules for each team member to maintain deadlines.
- Boosted team performance by developing customer service training materials and conducting service training.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
Commercial Officer
Alltex EPZ Limited
Nairobi
11.2008 - 03.2012
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
- Conducted market research and analysis to create detailed business plans on commercial opportunities, business development and expansion.
- Strengthened team and organization by recruiting and hiring 30 qualified employees.
- Increased market share 87% by improving responsiveness and timeliness to customer needs.
- Devised pricing methodologies and industry strategies through economic and business analysis.
- Negotiated contracts and product prices by collaborating with vendors and developers.
- Managed and analyzed budgets, P&L, balance sheets and sales reports.
- Generated reports detailing findings and recommendations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Devised and implemented processes and procedures to streamline operations.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Frequently inspected production area to verify proper equipment operation.
- Educated staff on organizational mission and goals to help employees achieve success.
- Created and managed project plans, timelines and budgets.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Built relationships with clients to establish new contracts.
- Increased sales revenue by developing and implementing effective marketing strategies for commercial products.
- Managed contract negotiations for better supplier deals, resulting in cost savings and improved profit margins.
Education
International Freight Forwarding Diploma - International Freight Forwarding Logistics
Wisetech Global Academy
Australia 01.2023 - 12.2024
Advanced Diploma in Logistics & Supply Chain Management - Shipping Management
LLOYD'S Maritime Institute UK
London, UK08.2024
PMI Course in Implementing Supply Chain Management -
Project Management Institute
United Kingdom01.2024
Product Management Course -
IIBA- International Institute of Business Analysis
United Kingdom12.2023
Business Analysis (BA) Course -
IIBA- International Institute of Business Analysis
United Kingdom12.2023
PMI Course in Managing Logistics -
Project Management Institute
United Kingdom12.2023
PMI Course in Change Management and Leadership Skills -
Project Management Institute
United Kingdom12.2023
PMI Course in Business Development Foundations: Researching Market and Customer Needs -
Project Management Institute
United Kingdom12.2023
PMI Course in Six Sigma: Black Belt -
Project Management Institute
United Kingdom12.2023
PMI Course in Six Sigma: Green Belt -
Project Management Institute
United Kingdom12.2023
International Logistics Course -
LinkedIn Learning
Online12.2023
Communication with Confidence (Public Speaking) Course -
LinkedIn Learning
Online12.2023
Artificial Intelligence (AI) Course -
LinkedIn Learning
Online12.2023
Certificate in Accounting: Budgeting -
National Association of State Boards of Accountancy (NASBA)
United Kingdom12.2023
Cargowise Certified Professional CCP -
Wisetech Global Academy
Australia12.2022
Higher Diploma in Business Management and Administration -
East Africa Institute of Information Studies
Nairobi, Kenya12.2006
Higher Diploma in Clearing and Forwarding -
East Africa Institute of Information Studies
Nairobi, Kenya12.2004
Certificate in Information Technology - Certificate in IT
Donholm Catholic Computer College
Nairobi, Kenya04.2002
High Diploma in Shipping Management -
City Institute of Professional Studies (CIPS)
Nairobi, Kenya12.1999
Secondary Education -
Kenya Certificate of Secondary Education
Siaya County, Kenya12.1996
Skills
- Air and Ocean Product Budget Management
- Clearing and Freight Forwarding
- EAF Transit Corridor Operations
- Warehouse Operations Skills
- Quality Analytical Skills
- Customer Service management Skills
- Global Supply Chain Management
- Bulk Vessel Operations
- Product & Project Management Skills
- Cargowise Certified Professional
- People Management Skills
- Very good Communication Skills
- Quotations & Strong Negotiation Skills
- Organization and Time Management
- Supervision and Leadership
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsFlexible work hoursTeam Building / Company RetreatsWork from home optionPersonal development programsPaid sick leaveWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
International Freight Forwarding Diploma - International Freight Forwarding Logistics
Wisetech Global Academy
01.2023 - 12.2024
Regional Ocean Freight Product Head EAF
Ceva Logistics Ltd
08.2022 - 12.2023
Ocean Freight Product Head and Branch Manager
DHL Global Forwarding (K) LTD
08.2018 - 07.2022
Operations Manager – Sea Freight
DSV Air And Sea Logistics Ltd
02.2018 - 08.2018
Imports Supervisor/ Country Disputes Resolutions Manager
Agility Logistics Limited
08.2013 - 02.2018
Commercial Officer
Alltex EPZ Limited
11.2008 - 03.2012
Advanced Diploma in Logistics & Supply Chain Management - Shipping Management
LLOYD'S Maritime Institute UK
PMI Course in Implementing Supply Chain Management -
Project Management Institute
Product Management Course -
IIBA- International Institute of Business Analysis
Business Analysis (BA) Course -
IIBA- International Institute of Business Analysis
PMI Course in Managing Logistics -
Project Management Institute
PMI Course in Change Management and Leadership Skills -
Project Management Institute
PMI Course in Business Development Foundations: Researching Market and Customer Needs -
Project Management Institute
PMI Course in Six Sigma: Black Belt -
Project Management Institute
PMI Course in Six Sigma: Green Belt -
Project Management Institute
International Logistics Course -
LinkedIn Learning
Communication with Confidence (Public Speaking) Course -
LinkedIn Learning
Artificial Intelligence (AI) Course -
LinkedIn Learning
Certificate in Accounting: Budgeting -
National Association of State Boards of Accountancy (NASBA)
Cargowise Certified Professional CCP -
Wisetech Global Academy
Higher Diploma in Business Management and Administration -
East Africa Institute of Information Studies
Higher Diploma in Clearing and Forwarding -
East Africa Institute of Information Studies
Certificate in Information Technology - Certificate in IT
Donholm Catholic Computer College
High Diploma in Shipping Management -
City Institute of Professional Studies (CIPS)
Secondary Education -
Kenya Certificate of Secondary Education
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