Daniel Koech
Nairobi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
Work History
Laundry Valet
Mtoni Resort
Nairobi
12.2021 - Current
- Deliver clean housekeeping linen to the assigned areas.
- Ensure that delivered linen and towels are neatly placed in assigned shelves
- Ensure that all equipment is properly cared for, cleaned and stored correctly.
- Clean and sanitize laundry trolleys.
- Inspect the trolleys wheels and report to supervisor if there is any damage.
- Organizing linen room and folding towels, hanging bathrobes.
- Clean the linen room.
- Clean and sanitize towel folder machine.
- Sorting damaged linens.
- Participate in receiving of new linens/towels.
- Collecting unused hangers from designated areas.
- Assist with crew linen change as guided by laundry management.
- Collect and deliver food service linens.
- Adhere to the company’s standards regarding dress and appearance.
- Extend appropriate greetings to all guests and crew at every opportunity.
- Apply hospitality standards at all times in guest and staff areas.
- Report and follow up on all maintenance issues.
- Adhere to all safety and operational instructions regarding handling chemicals.
- Report and follow up on all maintenance issues.
Store Clerk/ Interim Linen Room Attendant
Intercontinental Hotel
Nairobi
01.2016 - 12.2020
- Performed inventory control, such as counting, and stocking merchandise.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Operated POS systems to accurately process customer purchases.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Processed returns and handled exchanges quickly to provide positive store experiences.
- Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
- Worked with floor team and managers to meet wide range of customer needs.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Learned duties for various positions and provided backup at key times.
- Set up new sales displays each week with fresh merchandise.
- Monitored self-checkout systems and provided help in resolving complex problems.
Guest Room Attendant
Intercontinental Hotel
Nairobi
07.2013 - 12.2015
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Reported damages, disturbances and shortcomings to supervisor.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Changed bed linens and collected soiled linens for cleaning.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Rotated linens in storerooms and replenished when supplies ran low.
- Handled requests for extra linens, toiletries and other supplies.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Washed and put away kitchen dishes, utensils and glassware.
- Polished fixtures to achieve professional shine and appearance.
- Exercised politeness and discretion when dealing with guests and guest property.
- Inspected rooms to confirm adherence to department standards.
Education
Kenya Certificate of Secondary Education
Vihiga Kenya 01.2003 - 11.2007
Bachelor's - Hospitality And Tourism Management
Kenyatta University
Nairobi Kenya 09.2008 - 12.2012
Rocky Driving School
Nairobi Kenya 01.2008 - 01.2008
Skills
Laundry distribution
Valet services
Laundry folding and storage
Valet station organization
Laundry pickup
Clerical Support
Multitasking Abilities
Written Communication
Interpersonal Communication
Timeline
Laundry Valet
Mtoni Resort
12.2021 - Current
Store Clerk/ Interim Linen Room Attendant
Intercontinental Hotel
01.2016 - 12.2020
Guest Room Attendant
Intercontinental Hotel
07.2013 - 12.2015
Bachelor's - Hospitality And Tourism Management
Kenyatta University
09.2008 - 12.2012
Rocky Driving School
01.2008 - 01.2008
Kenya Certificate of Secondary Education
01.2003 - 11.2007