Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Playing Rugby
Work Availability
Quote
Timeline
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DANIEL KARU

DANIEL KARU

IT Consultant
Nakuru

Summary

Methodical IT Administrator with 9 years maximizing human and technical resource contributions to optimize business operations. Proponent of integrating emerging technologies to heighten IT activity efficiency. Dedicated to enhancing service outcomes and reducing response times to safeguard consistent operations.


Successful at optimizing security standards, improving planning processes and managing systems implementation. Knowledgeable about disaster recovery planning, roadmapping and team development.


Reliable employee seeking IT Job position. Offering excellent communication and good judgment.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
5
5
years of post-secondary education
3
3
Certifications

Work History

IT Administrator

DIGITAL KINGDOM ENTERPRISES
Nakuru
01.2014 - Current
  • Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending.
  • Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.
  • Assessed business requirements to forecast annual budgetary operational costs.
  • Designed staffing plans for newly opened locations, organizing hiring and training scenarios to verify availability of competencies at each facility.
  • Interfaced with high-level client personnel, collecting performance feedback and integrating positive and negative evaluations into future IT policies.
  • Developed multi-site IT execution strategies, aligning work orders at 4 locations to effectively align available resources with historical service data.
  • Created remote service interaction scenario manuals, defining appropriate triage and response policies for common ticket types.
  • Reviewed deficiencies based on internal audits and suggested remedies.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA).
  • Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
  • Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
  • Interviewed, hired and trained staff, leading performance reviews and offering constructive feedback.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Communicated regularly with customers concerning data exchange and technology integration.
  • Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
  • Oversaw development and implementation of improvements to support and network operations.

System Administrator

ISOLS EAST AFRICA LTD
Nairobi
01.2012 - 01.2013
  • Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
  • Established network specifications and analyzed workflow, access, information and security requirements.
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
  • Created patches and solutions to fix bugs in existing applications.
  • Worked with users to determine areas of technology in need of improved usability.
  • Monitored temperature and power draw to immediately detect faults and failures.
  • Provisioned new software and hardware for use, following established security policies.
  • Completed reports detailing network and systems performance and downtime issues.
  • Adopted cost-effective, useful solutions to implement into current systems.
  • Managed onboarding and offboarding of employees.
  • Served as subject matter expert on proposed technology purchases.
  • Implemented corrective plans of action for network availability and latency.
  • Introduced management tools to create and manage virtual server computing environment.
  • Drove continuous improvement of IT governance processes.
  • Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
  • Attended meetings to deliver status reports to key stakeholders.
  • Performed software installations and upgrades to UNIX or Windows operating systems.
  • Contributed to development, administration and testing of disaster recovery plans.
  • Oversaw IT activities to laptops, tablets and PDAs for corporate users.
  • Developed modification program to determine compatibility with various software.
  • Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
  • Created nightly jobs for database backups.

IT Technician

SAMOLS COMPUTER SYSTEMS
Nakuru
01.2011 - 01.2012
  • Maintained office PCs, networks and mobile devices.
  • Patiently walked individuals through basic troubleshooting tasks.
  • Managed to serve and maintain 65 clients for company due to follow up and well-trained listening skills.
  • Imaged and prepared new computers for integration into company networks and systems.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
  • Configured systems according to prescribed software and hardware frameworks.
  • Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
  • Set up PCs, projectors and microphones for use in video conferencing rooms.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Monitored systems in operation and quickly troubleshot errors.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners and Copiers.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Executed technology implementation projects with minimal downtimes and business disruptions.
  • Recommended new and replacement hardware and software purchases.
  • Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
  • Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.

Education

BBIT - Information Technology

Limkokwing University of Creative Technology
Nairobi
05.2010 - 08.2011

CCNA - Network And System Administration

EGERTON UNIVERSITY
Nakuru
05.2006 - 12.2008

International Computer Driving Licence - Computer Installation And Repair Technology

Institute of Advanced Technology
Nairobi
02.2006 - 12.2006

Skills

Project lifecycle management

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Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised team of 9 staff members.
  • Documented and resolved a data tracking problem which led to recovery of company related files that had been lost on the server

Certification

CCNA

Interests

Playing Rugby

Meeting new acquaintances

Researching on novel ideas

Learning new methods of doing things

Playing Rugby

I was an astute player of the game in my secondary school - Menengai High School

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

For All your Offline and Online Needs
Daniel Karu

Timeline

IT Administrator

DIGITAL KINGDOM ENTERPRISES
01.2014 - Current

System Administrator

ISOLS EAST AFRICA LTD
01.2012 - 01.2013

IT Technician

SAMOLS COMPUTER SYSTEMS
01.2011 - 01.2012

BBIT - Information Technology

Limkokwing University of Creative Technology
05.2010 - 08.2011

CCNA - Network And System Administration

EGERTON UNIVERSITY
05.2006 - 12.2008

International Computer Driving Licence - Computer Installation And Repair Technology

Institute of Advanced Technology
02.2006 - 12.2006

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