Daniel Macharia Kariuki
Project Manager
Summary
Certified Project Manager with over 5 years of experience in leading and managing complex projects in the banking and IT sectors. Proven track record of delivering projects on time, within scope and budget, while driving continuous improvement and fostering stakeholder collaboration. Skilled in PRINCE2 methodologies, business analysis, and cross-functional team leadership. Committed to implementing innovative solutions that enhance business performance.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
8
8
Certifications
Work History
Senior Business Analyst & Project Manager
NCBA
9 2022 - Current
- Led end-to-end management of multiple digital transformation projects, delivering them within budget and ahead of schedule
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables
- Facilitated regular project meetings, ensuring alignment with business objectives and timely issue resolution.
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives
- Mentored junior analysts on best practices for business analysis techniques, fostering professional growth within the team
- Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis
- Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness
Customer Success Analyst & Project Manager
Digital Business NCBA
10.2020 - 09.2022
- Led cross-regional team in executing CRM system improvements, enhancing Loop user adoption by 25%
- Managed implementation of customer experience enhancement projects, resulting in 20% reduction in customer complaints
- Coordinated roll-out of new Loop features and updates, ensuring seamless integration with existing systems.
- Streamlined support processes for increased efficiency and faster resolution times
- Reduced churn rates by identifying at-risk customers early on and implementing tailored strategies aimed at retaining their business
- Leveraged CRM tools to track customer interactions, maintaining accurate records for future reference and analysis purposes efficiently
- Analyzed data trends for management team
Business Analyst
Enterprise Programmes Management NCBA
02.2018 - 10.2020
- Steered successful regional integration and consolidation of NCBA Channels (Online and Mobile) following the CBA/NIC Merger
- Conducted interviews with key business users to collect information on business processes and user requirements for various change initiatives and projects
- Implemented automation initiatives for revenue collections on Branch operations and Clearing, achieving 100% collections on targeted services.
Operations Assistant
Accounts & Channels NCBA
08.2015 - 07.2017
- Provided backend support to regional front office teams
- Supported user acceptance tests for various implementation projects, including Flexcube, Direct banking, and Exchange for free.
- Provided administrative support with accurate document preparation and data entry
Education
BSc. Natural Resources Management, 2nd Class Upper Honors -
Egerton University
08.2009 - 05.2013
Skills
Project Management (PRINCE2 Practitioner, Prince2 Agile, CBAP, ITIL 4)
Stakeholder Management
Risk and Issue Management
Budgeting and Resource Allocation
Cross-functional Team Leadership
Change Management
Business Analysis and Continuous Improvement
Certification
PRINCE2 Certified Practitioner
Accomplishments
v Delivered AMALI OCD-HID Integration: A landmark project in risk management.
- Achieved a 99.9% system uptime with a 99% transaction success rate by revamping the architecture of the Mpesa Broker platform using Containerization.
v Managed the launched a prequalified credit card strategy that drove the registration of 1,445 new cards, with lending limits up to KES 208M.
v Delivered the introduction of Visa Installment Service for NCBA, pioneering the Card BNPL market in Africa, aligning with balance sheet optimization and customer growth goals.
v Managed the integration of WorldLink APIs with Citibank for real-time FX rates access, enhancing NCBA Treasury trading decisions.
v Delivered MVP 1 of the new corporate internet banking system in collaboration with Intellect Design.
Timeline
Customer Success Analyst & Project Manager
Digital Business NCBA
10.2020 - 09.2022
Business Analyst
Enterprise Programmes Management NCBA
02.2018 - 10.2020
Operations Assistant
Accounts & Channels NCBA
08.2015 - 07.2017
BSc. Natural Resources Management, 2nd Class Upper Honors -
Egerton University
08.2009 - 05.2013
Senior Business Analyst & Project Manager
NCBA
9 2022 - Current
PRINCE2 Certified Practitioner
PRINCE2 Agile Certified
ITIL 4 Foundation
CBAP Certified
Product Development & Management
SAS E-Miner (Credit Scoring)
Advanced Excel
Business Intelligence (BI, R, and Python)
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