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  ✅ Over 20 years of experience in the casino industry, successfully advancing from Croupier to Supervisor and Casino Manager across both land-based casinos and cruise lines.
  ✅ Promoted multiple times due to outstanding performance, professionalism, and leadership qualities—demonstrating trust and respect from senior management.
  ✅ Managed casino operations aboard international cruise ships with diverse, high-volume clientele, consistently achieving top ratings in guest satisfaction and regulatory audits.
  ✅ Trained and developed over 100 staff members, many of whom were later promoted to leadership roles—showcasing strong mentorship and coaching skills.
  ✅ Successfully handled high-pressure disputes with VIP guests and table issues, resolving them diplomatically while preserving player relationships and casino integrity.
  ✅ Maintained a 100% compliance record with gaming authority inspections and internal audits across multiple jurisdictions and countries.
  ✅ Implemented shift and floor optimization strategies that reduced labor costs and increased table coverage without sacrificing service quality.
  ✅ Played a key role in launching new game formats and promotions, resulting in increased player engagement and higher table occupancy.
  ✅ Recognized by management for exceptional customer service and leadership during high-stakes events and international tournaments.


Leisure Travel Expedition
* Onboard Positions: Assistant Expedition Leader - Expedition Coordinator -Naturalist Guide
* Corporate: Expedition Operations - Recruitment

Dedicated professional seeking a leadership position within the Federal Government, committed to driving results and enhancing organizational performance. Expertise in streamlining operations and fostering team collaboration to achieve strategic objectives. Recognized for reliability and adaptability in dynamic environments, consistently maintaining high standards while addressing evolving challenges. Proven experience in team leadership and operational management, leveraging strong organizational skills to optimize workflows and improve overall team efficiency.

Experienced and safety-focused Second Engineer with a strong background in marine engineering across cruise commercial vessels. I specialise in operating, maintaining, and troubleshooting Diesel Generators, hydraulic equipment, fresh water systems, steam equipment and advanced wastewater treatment. With a solid grasp of international maritime regulations (SOLAS, MARPOL, ISM), I ensure that all engineering operations meet the highest safety, efficiency, and compliance standards.
I’m well-versed in planned maintenance systems, dry dock procedures, fuel and lubrication management, and emergency response protocols. My collaborative approach allows me to work effectively with Chief Engineers and multi-disciplinary teams, even under high-pressure conditions. I hold certifications in STCW, Engine Room Resource Management, and High Voltage Safety, and I’m committed to continuous professional development.
Driven by a long-term goal to transition into offshore engineering roles, I’m actively expanding my skill set to meet the demands of offshore environments, including dynamic positioning systems and remote asset management. I bring a proactive mindset, strong technical acumen, and a readiness to contribute to offshore projects where safety, reliability, and precision are paramount.

DANCUN MARK AMBIA

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Kenya Certificate of Secondary - O-level Certificate

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