DAMARIS WANJIRU GACHIMU
Nairobi
Summary
A proficient Hospitality Management professional with a keen focus on efficient service delivery, seeking to advance expertise in the field. Gained valuable experience as a Business Development Manager Cum Reservationist at Oilepo Amboseli Safari Lodge and Naivasha. Successfully managed projects at Oilepo Lodge in Amboseli, handled sales and marketing, oversaw social media management, conducted B2B sales, implemented a loyalty program, developed standard operating procedures for various departments, managed stock control, and conducted staff training. Prior experience includes serving as a Restaurant Supervisor for six months and four years as a food and beverage waiting staff and cashier at Amaica the Restaurant and Hotel Rio. Known for dependability and decisive nature, thrives as a team player. Actively seeking an opportunity to further enhance expertise in Hospitality Management.
Overview
8
8
years of professional experience
Work History
Business Development Manager Cum Reservationist
Oilepo Amboseli Safari Lodge
02.2019 - 01.2022
- Sales and marketing of Oilepo Naivasha Cottage to achieve business target
- Researching, prospecting, qualifying leads, developing, and closing sale
- Attending meetings with the Great Rift Valley Lodge management in aid of business
- B2B Sales and Marketing of Oilepo Cottage, Lodge as well as Oilepo Airbnb in Karen
- Do follow-ups of booking inquiries from the booking platforms, direct bookings, and email
- Email marketing, digital marketing, inbound and outbound marketing
- Project management
- Report writing and attending managerial weekly meetings
- Market and Business intelligent skills
- Managing Housekeeping and Sales team.
Restaurant Supervisor
Teriyaki Japan Restaurant
07.2017 - 01.2018
- Reviewed menu costing, engineering setting of prices, and mark-ups for Food and Beverage items
- Maintained contact and exchange of information with the executive chef to ensure quality and best pricing of foods
- Recorded the transfers, cost of sales adjustments, and regularly inspected refrigerated storerooms
- Liaised with the Executive chef and the food and beverage manager to establish the par stocks
- Provided topnotch assistance to other branches managers in the preparation of budgets, controlling of expenses, and other cost control methods
- Monitored the staff costs on daily basis and ensure monthly costs are within the budget.
Food and Beverage Cashier and Waitress
Hotel Rio
10.2013 - 07.2016
- Posted guest's orders by use of Micros point of sale
- Performing all tallies and reconciliation at the end of the shift
- Closed and summarized guest checks at the end of the shift
- Prepared a mis-en place for room service.
Education
Bachelor of Science in Hospitality Management -
Kenyatta University
08.2017
Diploma in Hospitality Management -
Kenyatta University
04.2013
Skills
- Problem-solving
- Digital Marketing
- Business Intelligence
- Technology Proficiency
- Leadership
- Management
- Problem Solving
- Creative Thinking
- Planning and Organization
Accomplishments
- Managing and coordinating the delivery of customer service at the assigned restaurant station
- Training new waiters on key technical, interpersonal, and salesmanship skills needed for delivery of excellent customer meal experience, sales maximization, and the use of restaurant operating systems.
- Guest menu information and recommendations.
- Upselling and promoting Amaica's menu products.
- Liaising with the restaurant manager or supervisor on F & B service operations.
- Scheduling and compilation of staff duty rosters.
- Address guest complaints.
- Sales and yield analysis
- Innovation
- Proficiency
Languages
English Fluent
Swahili Native
References
- Mr. Martin Mbai Muthusi, Human Resource Manager, Oilepo Limited, +254 702 444 779, mbaimartin16@gmail.com
- Mr. George Manesa, Food and Beverage Manager, Hotel Rio, +254 701 100 629, manesa254@gmail.com
- Mr. Samuel Mwaniki, Head of the Store Department, Utalii Hotel, +254 725 594 547, mwaniki.samuel@yahoo.com
Timeline
Business Development Manager Cum Reservationist
Oilepo Amboseli Safari Lodge
02.2019 - 01.2022
Restaurant Supervisor
Teriyaki Japan Restaurant
07.2017 - 01.2018
Food and Beverage Cashier and Waitress
Hotel Rio
10.2013 - 07.2016
Bachelor of Science in Hospitality Management -
Kenyatta University
Diploma in Hospitality Management -
Kenyatta University
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