Damaris Wairimu
Spokane,Washington
Summary
Adaptable to navigating high-stress situations, I enhanced customer loyalty at Wells Fargo through empathetic dispute resolution and proficient data management at Dancen Technologies. My blend of critical thinking, data entry skills, effective communication, and teamwork consistently delivers results beyond employer expectations.
Pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Representative
Wells Fargo
02.2019 - 11.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled approximately 20 escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Data Entry Clerk
Dancen Technologies
02.2016 - 08.2018
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in the database to keep records of essential organizational information.
- Managed approximately 15 incoming calls per day from customers.
Education
Associate of Arts -
Mt Elon
Kenya 02.2013 - 11.2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Time management
- Organization
- Communication
- Accuracy
- Teamwork
Languages
English
Upper intermediate (B2)
Swahili
Upper intermediate (B2)
Work Preference
Work Type
Part TimeWork Location
RemoteImportant To Me
Work from home optionWork-life balanceCareer advancementFlexible work hoursWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
Getting two colleagues to sign a peace agreement.
Certification
Handle returns, refunds and exchanges, as well as maintain customer records thus ensuring customer satisfaction.
Timeline
Customer Service Representative
Wells Fargo
02.2019 - 11.2021
Data Entry Clerk
Dancen Technologies
02.2016 - 08.2018
Associate of Arts -
Mt Elon
02.2013 - 11.2015
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