Damaris Wairimu
Nanyuki,20
Summary
Dynamic and results-oriented professional with proven expertise in data management and customer relationship management honed at Jeeva Enterprises and Get Bode Technologies. Excelled in enhancing customer satisfaction and data accuracy, showcasing exceptional attention to detail and adaptability. Achieved error-free reports and increased loyalty through empathetic dispute resolution.
Experienced with data accuracy and efficient information processing. Uses office software and organizational skills to maintain high standards of data management. Track record of reliability and adaptability in fast-paced environments.
Organized and efficient Data Entry Clerk with two years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
1
1
Certificate
Work History
Customer Service Representative
Get Bode Technologies
San Francisco, CA
01.2023 - 07.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Delivered prompt service to prioritize customer needs.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Participated in training programs to enhance product knowledge and customer service skills.
Office Assistant
Jeva Enterprises
San Francisco, CA
07.2024 - 11.2024
- Increased customer satisfaction by providing professional and courteous front desk support.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Compiled and analyzed data to produce reports.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Supported staff on special assignments and ad hoc projects.
Education
Associate of Arts - Human Resources Management
NGO Bit Institution
Kenya 05.2021 - 11.2023
Skills
Data entry
Certification
Data Entry Certification - ExpertRating.
Accomplishments
- Successfully resolved 12 customer issues per year.
- Achieved positive feedback from clients by completing data entrty with accuracy and efficiency.
Languages
English
Advanced (C1)
Swahili
Upper intermediate (B2)
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