DAMARIS NJENGA
Nairobi
Summary
Results-driven IT Support Specialist with expertise in networking and digital marketing, offering a unique blend of technical problem-solving and online business growth strategies. Skilled in troubleshooting hardware/software issues, managing networks, and optimizing digital marketing campaigns to enhance organizational efficiency. Proficient in Windows, macOS, and Linux systems, Active Directory, TCP/IP networking, and cloud-based solutions. Experienced in SEO, social media management, and data analytics, leveraging technology to drive digital engagement. Adept at providing exceptional technical support, managing IT infrastructure, and implementing cybersecurity measures. Passionate about integrating IT and digital solutions to maximize business success.
Overview
6
6
years of professional experience
Work History
Internship - Digital Marketing
Context Experts
Nairobi
01.2024 - 08.2024
- Assisted in planning and executing SEO strategies, keyword research, and content optimization to improve website rankings.
- Managed and scheduled social media content across platforms like Facebook, Instagram, LinkedIn, and Twitter to boost engagement.
- Supported Google Ads and social media advertising campaigns, analyzing performance metrics to optimize ROI.
- Conducted market research and competitor analysis to identify trends and improve digital marketing strategies.
- Assisted in email marketing campaigns using tools like Mailchimp or HubSpot, segmenting audiences for targeted promotions.
- Created and edited content for blogs, social media, and websites to enhance brand visibility.
- Monitored and reported on website traffic, social media analytics, and campaign performance using Google Analytics and other tools.
- Collaborated with designers and developers to improve website UX and landing page performance.
Administrative Assistant
Airuk Company limited
Nairobi
01.2019 - 12.2020
- Managed email correspondence, scheduling, and calendar coordination to ensure smooth daily operations.
- Assisted in customer service and client relations, ensuring prompt responses to inquiries.
- Maintained digital records, databases, and spreadsheets, ensuring accuracy and accessibility.
- Conducted market research and data analysis, generating reports for strategic decision-making.
Education
Bachelor - Bachelor of Science In Information Technology
Zetech University
08.2026
Diploma - Information Technology
Zetech University
Nairobi Kenya11.2024
High School Diploma -
St Annes and Joakim
11.2015
Skills
- Customer support and communication: technical support, customer service, customer relationship management, written and verbal communication, empathetic support
- Problem-solving and troubleshooting: Hardware/software issues troubleshooting, critical thinking, sound judgment, process improvement, issue escalation, and data analytics
- IT and networking: Cisco Certified Network Associate, TCP/IP networking, Active Directory, Windows, macOS, and Linux systems, IT infrastructure management, and cybersecurity
- Administrative and digital: administrative operations, email correspondence, digital records management, social media management, SEO, Google Ads, Mailchimp, and HubSpot
Languages
- Chinese (Simplified)
- Swahili
- English
Timeline
Internship - Digital Marketing
Context Experts
01.2024 - 08.2024
Administrative Assistant
Airuk Company limited
01.2019 - 12.2020
Bachelor - Bachelor of Science In Information Technology
Zetech University
Diploma - Information Technology
Zetech University
High School Diploma -
St Annes and Joakim