DAMARIS MWENDE
front desk officer
Nairobi,Embakasi
Summary
Dedicated and detail-oriented front office and Facility Support Assistant with almost 1 year of experience in high-traffic environments, efficiently handling multi-line calls, scheduling appointments, and providing exceptional administrative support, dedicated to creating a welcoming environment and ensuring smooth office flow.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front Office Assistant
Kenya railways
Nairobi
11.2025 - Current
- Welcomed and directed guests while maintaining a clean front desk area.
- Handled bookings and inquiries professionally.
- Maintained visitor logs and provided accurate directions.
- Ensured reception area cleanliness and readiness at all times.
Front Office Assistant
Kenyatta International Convention Centre (KICC)
Nairobi
03.2025 - 10.2025
- Welcomed and directed guests while maintaining a clean front desk area.
- Handled bookings and inquiries professionally.
- Maintained visitor logs and provided accurate directions.
- Ensured reception area cleanliness and readiness at all times.
Housekeeping Department Assistant
Kenyatta International Convention Centre (KICC)
Nairobi
08.2024 - 01.2025
- Conducted routine inspections of rooms and public areas to ensure cleanliness.
- Restocked housekeeping carts and linen closets with required supplies.
- Reported repair needs and monitored sanitation standards.
- Assisted in laundry operations and linen care.
Front Office & Quality Control Assistant
KEITT Exporters Limited
Kenol Site
01.2017 - 01.2023
- Monitored cleanliness in packing areas and ensured sanitation compliance.
- Assisted with basic cleaning duties and front desk operations.
- Managed filing, telephone communications, and guest support.
Sales & Marketing Assistant
Huggies Company
01.2014 - 01.2016
- Maintained product display areas in a neat and hygienic condition.
- Interacted with customers and kept marketing spaces clean and orderly.
Education
Diploma - Front Office Management
Kenya Institute of Professional Studies (KIPS)
07.2024
Certificate - Competence in First Aid Training
KEITT Exporters Limited
Kenol Site10.2022
KCSE - undefined
Iyuni Secondary School
01.2009
KCPE - undefined
Mikono Primary School
01.2005
Skills
- Facility cleanliness oversight
- Sanitation & Hygiene Compliance
- Room & Facility Inspection
- Inventory Management
- Health & Safety Awareness
References
- Josephat, Musyoka, Supervisor, 0717 550 279, KEITT Exporters Ltd
- John, Mua, Sales & Marketing Manager, 0721 923 234, Insurance Sector
- Jackson, Mumina, Housekeeping supervisor, 0725952767
Certification
- Diploma in Front Office Management (Credit) - KIPS, 2024
- First Aid Certificate - KEITT Exporters Ltd, 2022
Timeline
Front Office Assistant
Kenya railways
11.2025 - Current
Front Office Assistant
Kenyatta International Convention Centre (KICC)
03.2025 - 10.2025
Housekeeping Department Assistant
Kenyatta International Convention Centre (KICC)
08.2024 - 01.2025
Front Office & Quality Control Assistant
KEITT Exporters Limited
01.2017 - 01.2023
Sales & Marketing Assistant
Huggies Company
01.2014 - 01.2016
Certificate - Competence in First Aid Training
KEITT Exporters Limited
KCSE - undefined
Iyuni Secondary School
KCPE - undefined
Mikono Primary School
Diploma - Front Office Management
Kenya Institute of Professional Studies (KIPS)
CAREER OBJECTIVE
- To secure a position as a front desk Assistant in a reputable organization where I can apply my skills in maintenance, and hygiene supervision. I aim to enhance client and guest satisfaction while ensuring compliance with clear communication.
- Career Aspirations
- Advance into a senior housekeeping supervisory role.
- Obtain further certification in sanitation and hospitality facility management.
- Contribute to maintaining high cleanliness and safety standards in public and corporate spaces.