Damaris Jebet
Nairobi,30
Summary
To secure a challenging position within your organization that utilizes my Bachelor’s Degree. Strong communication, teamwork, and problem-solving abilities, with experience in customer service and handling confidential information. Dedicated to continuous learning and growth.
Promoted customer satisfaction through all facets of operations to maintain consistent revenue and build sustainable business. Developed organizational structure from ground up, brought in all funding and established operational parameters for continued success. Talented relationship-builder and analytical problem-solver.
Overview
3
3
years of professional experience
Work History
Entrepreneur & Founder
ASALI BY CHEBET
Nairobi
06.2023 - Current
- Founded and manage a growing honey brand specializing in pure organic and infused honey varieties.
- Lead business operations including production, quality control, branding, customer service, and sales.
- Oversee marketing, partnerships, and digital strategy to grow the brand across Kenya.
- Manage finances, inventory, supplier relations, and compliance requirements.
- Developed leadership, decision-making, and problem-solving skills through hands-on entrepreneurship.
- Built strong customer engagement and retention strategies to support business growth.
NOC Support
Jamii Telecommunications Limited
03.2023 - 06.2023
- Monitored network systems to ensure uptime and optimal performance.
- Identified, analyzed, and resolved network faults in a timely manner.
- Escalated unresolved technical issues to senior engineers and vendors.
- Collaborated with field engineers and technical teams to maintain service quality.
- Prepared daily and weekly reports on network status and incident trends.
- Assisted in troubleshooting customer connectivity issues to improve service delivery.
- Strengthened analytical and multitasking skills in a fast-paced operations environment.
Customer Care Representative
Jamii Telecommunications Limited
01.2023 - 03.2023
- Provided customer support, actively listening to client concerns and delivering timely solutions.
- Developed problem-solving approaches tailored to customer needs.
- Gained a growth mindset through constructive feedback and performance improvement.
- Enhanced communication and multitasking skills while serving diverse customer groups.
Education
Bachelor of Science - Computer Science
10-2023
Google IT Specialization -
11.2021
Kenya Certificate of Secondary Education -
01.2017
Mean Grade: B+ 72 Points
Kenya Certificate of Primary Education -
01.2013
GP: 394/500
Skills
- MS Office Suite & Google Workspace (Docs, Sheets, Forms)
- Customer relationship management
- Strategic partnerships
- Digital marketing
- Effective communication
- Adaptability
- Crisis management
- Data Entry & Management
- Basic knowledge of programming concepts (Python)
- Excellent verbal and written communication
- Problem-solving and analytical thinking
- Teamwork and collaboration
- Time management and multitasking
- Confidentiality and professionalism
- Customer service excellence
REFEREES
- Laban, Kemboi, laban.kemboi@jtl.co.ke, 0725216202
- Jackson, Kabira, Lecturer, gkabira@gmail.com, 0722566028, Egerton University
- Maureen Jeptoo Co Founder Asali By Chebet 0758396198
CO CURRICULAR ACTIVITIES
Participant, Google Developer Student Club (GDSC) – Egerton University Actively participated in coding challenges, hackathons, and collaborative tech projects organized by GDSC. Worked in teams to design and test innovative software solutions addressing real-world problems. Contributed to improving project documentation and performing functional testing during development. Attended developer workshops and bootcamps to strengthen knowledge in programming, software testing, and agile methodologies. Engaged with peers and mentors to enhance technical problem-solving, leadership, and collaboration skills.
Languages
Languages Spoken: English, Kiswahili
Accomplishments
Two-time award winner of the OWIT Young Entrepreneur of the Year Award (2023 & 2024), recognized for outstanding innovation, leadership, and business growth through Asali By Chebet
Timeline
Entrepreneur & Founder - ASALI BY CHEBET
06.2023 - Current
NOC Support - Jamii Telecommunications Limited
03.2023 - 06.2023
Customer Care Representative - Jamii Telecommunications Limited
01.2023 - 03.2023
Egerton University - Bachelor of Science, Computer Science
Coursera - Google IT Specialization,
Moi Kapsowar Girls High School - Kenya Certificate of Secondary Education,
AIC Primary School - Kenya Certificate of Primary Education,