Dallience Ogot
Nairobi
Summary
Dynamic sales leader with a proven track record of managing and motivating high-performing teams to consistently exceed targets. Expertise in strategic planning and effective communication fosters business growth and strengthens client relationships. A keen understanding of market trends and customer needs ensures sustained success and a competitive edge. Successfully led multiple high-impact projects that drove revenue growth and enhanced client satisfaction. Demonstrated ability in team leadership and strategic planning positions for continued success in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Sales Lead
Choice Bank
01.2025 - Current
- Developed and implemented training programs for new sales associates, enhancing team performance.
- Analyzed market trends to identify growth opportunities, driving product expansion initiatives.
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
- Led sales team to exceed quarterly targets through strategic planning and execution.
Head Of Sales
BeesCredit
03.2024 - Current
- Cultivated key client relationships, resulting in a 25% increase in retention.
- Developed training programs, enhancing team skills and closing rates by 20%.
- Drove 150% revenue growth in two consecutive fiscal years.
- Led sales strategy development, enhancing market penetration and client engagement.
- Mentored and trained sales teams, improving performance through targeted coaching and feedback.
- Fostered cross-functional collaboration to align sales initiatives with organizational objectives.
- Implemented CRM tools to streamline sales processes and improve customer relationship management.
- Increased sales revenue by implementing innovative marketing strategies and optimizing team performance.
- Managed key accounts effectively, ensuring ongoing satisfaction while identifying upsell opportunities to drive additional revenue growth.
Sales and Customer Support Manager
AVENEWS Kenya
03.2023 - 12.2023
- Led sales strategy development, enhancing customer engagement and retention initiatives.
- Mentored team members, fostering a collaborative environment to improve service quality.
- Implemented process improvements, increasing operational efficiency within the sales department.
- Oversaw performance metrics tracking, optimizing team productivity and service delivery standards.
- Fostered a collaborative work environment by encouraging open communication between team members regarding best practices and innovative ideas.
- Improved customer retention rates by creating loyalty programs that incentivized repeat business.
- Optimized the use of CRM software, enabling better tracking of leads, contacts, and deals for increased sales effectiveness.
Branch Sales Manager
Izwe Loans Kenya
03.2021 - 01.2023
- Achieved 120% of annual sales targets consistently over 5 years.
- Led branch operations, ensuring compliance with policies and regulations.
- Developed and implemented strategic sales initiatives to enhance market penetration.
- Established and maintained strong customer relationships to drive loyalty and retention.
- Monitored sales performance metrics to assess team effectiveness and adjust strategies accordingly.
- Conducted regular training sessions to enhance staff skills in customer engagement techniques.
Branch Customer Service Consultant
Izwe Loans Kenya
06.2020 - 02.2021
- Completed 70 outbound follow-up calls each day to qualified prospects.
- Provided expert guidance on loan products and services, enhancing customer understanding.
- Multitasked effectively to simultaneously handle website chat and telephone customers' needs.
- Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Provided feedback on potential areas for improvement within the department based on personal experiences and observations.
- Collaborated with sales and service departments to implement proactive changes based on customer feedback, leading to direct drop in customer complaints.
- Identified upselling opportunities during interactions with customers, promoting additional products or services that resulted in increased revenue.
Customer Care/Call Centre Supervisor
Izwe
10.2017 - 06.2020
- Assisted in recruiting, training, and onboarding agents for log book financing, customer service representatives and payroll agents to improve service delivery.
- Oversaw sales and marketing of auto logbook loans and payroll loans to facilitate attainment of set strategic goals while ensuring compliance with policies and operational standards.
- Performed appraisals on KPIs and PIP plans for team performance to identify skill gaps and mapped up team development strategies and plans for improved performance.
- Oversaw distribution and data protection of all potential clients ensuring compliance with government regulations and internal policies on data confidentiality and protection.
- Generated daily sales data and reports to facilitate informed decision making and strategic planning by the management and sales team.
- Assisted admins and agents with loan processing, including appraising clients for new loans qualification, consolidation and top ups for fresh loans or top ups.
- Overseeing quality control and assurance on all calls and data and reviewing report to assist in process improvement.
- Resolved operational issues promptly, maintaining productivity and team morale.
Tele-Sales Representative
Izwe Loans Kenya
04.2017 - 10.2017
- Oversaw sales and marketing of IZWE Loans products, employing persuasive sales strategies to meet set individual and shared sales targets.
- Oversaw customer service functions for both existing and new clients, including handling and escalating customer complaints, inquiries and issues.
- Generated daily and monthly sales data and report to aid in strategic planning of sales activities and strategies and informed decision making by the management.
- Assisted clients to fill out loan application forms and conducted loan appraisal for eligibility in compliance with the company's policies and guidelines.
- Delivered exceptional customer service through effective communication and relationship-building techniques.
Call Centre Supervisor
IPSOS Kenya Limited
05.2013 - 03.2017
- Coordinated scheduling of team members to ensure optimal coverage during peak hours.
- Supervised 100 Agents in providing excellent customer service to callers requiring assistance.
- Conducted regular performance reviews, providing constructive feedback to support employee development.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
- Trained team members on performance metrics and consumer behavior identification.
- Streamlined call center operations for increased efficiency by implementing new scheduling and workforce management strategies.
- Spearheaded cross-functional projects aimed at enhancing operational efficiencies within the organization.
Education
Higher National Diploma - Public Relations
University of Nairobi
Nairobi01.2019
Higher National Certificate - Guidance And Counseling
University of Nairobi
Nairobi01.2009
Skills
- Experienced with Google Suites applications
- Market analysis
- Sales process optimization
- Sales strategy development
- Proficient in CRM software
- Sales lead development
- Client engagement
- Leadership in sales team coordination
Accomplishments
- Sales Growth Achievement: Increased sales by 30% within 8 months.
- Customer Satisfaction Improvement: Reduced customer complaints by 50% through improved resolution processes.
- Training Program Success: Trained new hires in sales techniques and product knowledge.
- Customer Retention Boost: Implemented marketing campaign leading to 25% boost in customer retention.
- Awarded as an innovation champion
Languages
English
Native or Bilingual
References
- Stephen, Dimba, COO, stevedimba@gmail.com, +254704472293, Izwe Loans Kenya, Nairobi
- Emmanuel, Murai, Country Manager, emmanuel.murai@avenews-gt.com, +254720699604, Avenews, Kenya
- Avilla, Obuya, HR, aobuya@choice-bank.com, +254790295120, 707676096, Choice Bank, Nairobi
Courses
Supervisor Accreditation 2014
Timeline
Sales Lead
Choice Bank
01.2025 - Current
Head Of Sales
BeesCredit
03.2024 - Current
Sales and Customer Support Manager
AVENEWS Kenya
03.2023 - 12.2023
Branch Sales Manager
Izwe Loans Kenya
03.2021 - 01.2023
Branch Customer Service Consultant
Izwe Loans Kenya
06.2020 - 02.2021
Customer Care/Call Centre Supervisor
Izwe
10.2017 - 06.2020
Tele-Sales Representative
Izwe Loans Kenya
04.2017 - 10.2017
Call Centre Supervisor
IPSOS Kenya Limited
05.2013 - 03.2017
Higher National Diploma - Public Relations
University of Nairobi
Higher National Certificate - Guidance And Counseling
University of Nairobi