DAISY IDEEKE ELWENYET

-Responsible for providing operations support services within Account opening, Channel activation and Maintenance Functions:

• Receiving and performing duty of care on customer Instructions: Verify and validate all customer instructions against documentation on file to ensure accuracy, authenticity and adherence to regulatory requirements and KYC guidelines.
• Processing of customer instructions: process customer requests that come in through different channels, efficiently and in accordance with set procedures and policies and accurately capturing data into the system.
• Account set up, maintenance and channel activation: Facilitate account opening applications, manage and support customers/accounts for proper function, activate and configure banking products and services as per customer requests.
• Responding to queries:

-Prompt response to customer queries as per documented procedures and policies

-Escalation of any queries that are outstanding beyond SLA to team leader or line manager for further guidance or action.

• Compiling and record keeping of account opening manual files.

-Assisting and providing support to Customs & Border Control operations in Revenue collection and trade facilitation in accordance to the stipulated standard and procedures:

• Organized and maintained records into the authority's database system
• Generated different reports detailing findings and recommendations:

- Respective Cargo manifest via Integrated Customs Management System (ICMS)

-Form 147s for payment Authorization

• Issuance of rotation number for airline manifest, and generation of subsequent Air Passenger Service Charge (APSC)/Air Navigation Service Charge (ANSC) and issue them to respective airlines
• Clearance of passengers at the airport
• Conducting patrols with officers on duty and doing random checks
• Any other duties assigned by the Supervisor.

• Participated in the general election held on August 9th August 2022 as an electoral clerk: Organizing polling place before polls open
• Ensuring that qualified voters are permitted to vote
• Checking in and processing voters
• Providing instructions and assistance to voters
• Answering voters' questions
• Explaining use of voting equipment (KIEMS machine)
• Maintaining order in polling station on Election Day
• Counting votes cast
• Obtaining results after polls are closed and closing of polling station.
• 
  

-Worked as student attaché and was assigned below duties:

• Reconciling daily banking transactions
• Assess, store and maintain sensitive financial documents
• Monitored 15+ vendor payments and reporting
• Preparing and analyzing financial statements
• Made statutory payments for employees such as Helb loans, NHIF, NSSF
• Analyzing monthly sales
• Customer service
• Managing receipts and invoices
• Maintaining files in sequential order
• Clerical duties like receipt of documents, photocopying, scanning etc.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
• Maintaining order of counter
• Assisting in maintaining stock using Pharmacore software system
• Billing: accurately entering orders into Point of Sale (POS) system, processing payments and maintaining cash drawer
• Balancing of cash at close of business.

• Working as team leader and towards increasing company's sale through improving products awareness to its consumers
• Arranged consistent shelves, bins, and racks at 45 locations by following established planograms
• Supervising and training of Brand Ambassadors
• Preparing weekly and monthly reports
• Coordinating group activities
• Customer engagement through product demonstration, responding to clients' queries and giving out samples of same product.

-Participated in the census held in 2019 which was aimed at ascertaining total population of total persons within Kenya's boundaries:

• Carrying out interviews with locals
• Surveying households and Collecting data within the designated area using CAPI (Computer Aided Personal Interview)
• Recording and tabulating collected data
• Liaising with my supervisor to give daily reports on progress.