Summary
Overview
Work History
Education
Skills
Interests
Timeline
Receptionist
Daisy Ongoro

Daisy Ongoro

Thika,Central province

Summary

Dynamic office assistant with proven expertise at Tugende in enhancing operational efficiency and delivering exceptional customer service. Skilled in scheduling and call handling, I fostered strong client relationships, driving satisfaction and loyalty. Proficient in Microsoft Word and Excel, I consistently maintained high standards of communication and professionalism.

Overview

5
5
years of professional experience

Work History

Office Assistant

Tugende
10.2024 - Current
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Coordinated and scheduled meetings and appointments.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Supported staff on special assignments and ad hoc projects.

Customer Service

Wintech Supermarket
12.2023 - 05.2024
  • Displayed very good communication and customer service skills.
  • Generated repeat business through exceptional customer service.
  • Earned Title recognition for providing excellent customer service.
  • Promoted quality customer service by executing follow up procedures.
  • Monitored tables for guest needs to identify customer service opportunities.
  • Demonstrated excellent customer service skills to increase customer satisfaction.
  • Provided exceptional customer service to obtain new clients through referrals.
  • Generated reports for customer service issues and repair records.
  • Provided exceptional customer service to patrons and communicated professionally.
  • Provided exceptional customer service to drive satisfaction.
  • Set schedule for tellers and customer service representatives.

Store Clerk

St. Immaculate Girls High School
02.2022 - 03.2023
  • Worked with customer service representatives to handle escalated customer issues.
  • Interacted directly with customers and team members to maintain high level of customer service, boosting customer service ratings Number%.
  • Maintained standards of quality, timeliness, productivity and customer service.
  • Delivered excellent internal and external customer service.
  • Elevated customer satisfaction through followup and enthusiastic customer service.
  • Resolved customer service issues related to pricing or discounts.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers by answering questions and fulfilling requests.
  • Assisted customer by locating items, processing payments, and carrying out heavy purchases.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

Supermarket Attendant

Minimart Supermarket
07.2019 - 06.2020
  • Provided excellent customer service to guests by promptly responding to inquiries and requests.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Promptly responded to all requests for assistance.
  • Recorded and managed locker assignments and keys.
  • Conducted locker room tours and provided information and directions.
  • Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.

Education

Certificate Of Technical Studies - Painting

Kirwara Technical Institute
Muranga
07.2024

Certificate - Graphic Design

Petanns Institute of Business Studies
Thika
05.2022

Certificate - Computer

Petanns Institute of Business Studies
Thika
01.2021

Skills

  • Event preparation
  • Call handling
  • Proofreading
  • Scheduling
  • Customer service
  • Positive attitude
  • Time management
  • Good communication skills
  • Microsoft word and excel

Interests

  • Listening to music
  • Reading
  • Exploring new activities

Timeline

Office Assistant

Tugende
10.2024 - Current

Customer Service

Wintech Supermarket
12.2023 - 05.2024

Store Clerk

St. Immaculate Girls High School
02.2022 - 03.2023

Supermarket Attendant

Minimart Supermarket
07.2019 - 06.2020

Certificate Of Technical Studies - Painting

Kirwara Technical Institute

Certificate - Graphic Design

Petanns Institute of Business Studies

Certificate - Computer

Petanns Institute of Business Studies

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Daisy Ongoro