Summary
Overview
Work History
Education
Skills
OTHER WORK EXPERIENCE
Technology Summary
Timeline
DAISY OLONDO

DAISY OLONDO

Kisumu

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

10
10
years of professional experience

Work History

Project Delivery Associate

CLOUDFACTORY
Nairobi
11.2022 - Current
  • Demonstrate creativity and resourcefulness through the development of innovative solutions.
  • Participate in team projects, demonstrating an ability to work collaboratively and effectively.
  • Work with cross-functional teams to ensure project tasks are completed on time and within budget
  • Monitor project progress and identify potential risks and issues
  • Use strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Assist with day-to-day operations, working efficiently and productively with all team members.
  • Participate in project post-mortem reviews to identify areas for improvement

Delivery Manager

BBOXX KENYA CAPITAL LTD
Kisumu
07.2017 - 11.2022
  • Maintain proper staffing levels to guarantee timely and accurate deliveries.
  • Supervised operations of 8-hour Agency desk staffed by 3000 team members.
  • Participate in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
  • Carry out Customer Satisfaction Surveys to gather relevant feedback through our call center so regarding our quality of service, taking note of areas where we met set targets and areas that need review
  • Utilize variety of analytical techniques to solve problems and issues on ad hoc basis
  • Collaborate with sales team and Retail Managers to ensure that all agents have completed correct recruitment forms and have met internal recruitment criteria
  • Liaise with BBOXX academy to ensure all agents are trained on time per curriculum
  • Ensure that company outlets have database of potential agents who have already been tested and trained
  • Team up with HR department to Maintain agent contracts and ensuring up-to-date information in agent portals and dev ices are well set-up and functional
  • Liaise with Marketing and Sales team to dispatch all required agent tools and merchandising material required
  • Consistently plan and prepare for quarterly and annual agent forums, where performance is reviewed and issues are addressed
  • Provide leadership and organize quarterly agent trainings in order to meet company's deliverables

Call Center Agent

BBOXX KENYA CAPITAL LTD
KISUMU
06.2016 - 07.2017
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Managed over 80 customer calls and resolved above 50 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management
  • Maintained positive, empathetic and professional attitude toward customers at all times
  • Kept records of customer interactions, transactions, comments and complaints
  • Provided feedback on customer satisfaction levels
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Resolved concerns with products or services to help with retention and drive sales
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues
  • Recommended products to customers, thoroughly explaining details
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response
  • Responded to customer requests for products, services and company information

Sales Representative

TELKOM KENYA LIMITED
Central Rift
03.2014 - 06.2016
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Met my daily sales target by selling to key company clients
  • Performed cost-benefit analyses of existing and potential customers
  • Negotiated and used persuasion skills to overcome objections
  • Maintained positive business relationships to ensure future sales
  • Provided daily recap of results and accomplishments to management.
  • Revitalized product revenues to over $[5000] in one year

Education

Bachelor of Arts - COMMUNICATION & MEDIA

EGERTON UNIVERSITY, NAKURU
2015

KENYA CERTIFICATE oF SECONDARY EDUCATION -

AIC MOROP GIRLS HIGH SCHOOL, NAKURU
2010

Skills

  • Excellent communication skills
  • Customer service skills
  • Strong Analytical Skills
  • Project Tracking
  • Client relationship management
  • Excellent time management and organization
  • Proficiency in various software programs and project management tools
  • Adaptability and flexibility
  • Project Management
  • Problem trouble shooting and solving
  • Maintaining confidentiality and protecting privacy
  • Quality Assurance

OTHER WORK EXPERIENCE

  • Radio Voice-overs: Centre for Enhancing Development and Good
    Governance (CEDGG), got to ensure a message is clearly passed to the
    society about their rights. – 2014
  • Volunteer: Egerton University at the electronic media studio and got to
    learn various things which include news casting, Editing, Recording and
    many more in the field of Media industry. – 2013 to 2014
  • Electoral Clerk: IEBC, helped the citizens of Kenya in their process of
    electoral voting – 2013
  • Volunteer: Gaplink International, facilitated various information to the
    society at large – 2012 to 2013
  • Community mobilization Volunteer: Family Health Options Kenya, (FHOK)
    mobilized people for various services the organization offered. 2011 to 2012


Technology Summary

  • MS Office expert
  • Performance Tracking using ERP
  • Jira
  • Clickup
  • Warehousing data using DBeaver
  • Kobo Tool box
  • MS Teams
  • Slack


Timeline

Project Delivery Associate - CLOUDFACTORY
11.2022 - Current
Delivery Manager - BBOXX KENYA CAPITAL LTD
07.2017 - 11.2022
Call Center Agent - BBOXX KENYA CAPITAL LTD
06.2016 - 07.2017
Sales Representative - TELKOM KENYA LIMITED
03.2014 - 06.2016
EGERTON UNIVERSITY - Bachelor of Arts, COMMUNICATION & MEDIA
AIC MOROP GIRLS HIGH SCHOOL - KENYA CERTIFICATE oF SECONDARY EDUCATION,

Similar Profiles

CREATE PROFILE
DAISY OLONDO