Daisy Mutua

PesaLink - Business Development & Partnership Management -: September 2023 to date

Duties in Brief

• Driving B2B digital payment partnerships with Financial Institutions, Payment service providers, Technical service providers, Momo.
• Manage sales process end to end, opportunity creation, sales funnel management, proposal provision.
• Manage a portfolio of existing clients, driving retention and upselling opportunities
• Create comprehensive account plans for key clients, aligning business objectives with tailored solutions in digital payments services.
• Establish, nurture and manage key merchant relationships & partnerships to drive revenue growth.
• Conducted market research to identify new opportunities for business expansion and diversification.
• Developed strong relationships with key industry influencers, creating opportunities for strategic partnerships beneficial to business growth objectives
• Organized and facilitated meetings with prospective clients, fostering positive connections and promoting company services

• Build and manage relationships & process with merchants' payment partners, mobile money providers and acquiring banks, negotiate payment processing fees, payout terms, integration, contract terms, and more.
• Develop working relationships that turn into revenue, both for the payment partners and merchants from different verticals for FasterPay.
• Present FasterPay to potential partners through direct communication, face to- face meetings and networking events.
• Generate new FasterPay revenue and cost savings through negotiating with payment partners.
• Represent FasterPay at industry events and tradeshows with the intention of gaining new business leads and contacts.
• Create and be accountable for all partners' proposals, contracts and any further documentation with the assistance of the business development team.
• Managing the sales process from lead generation, negotiating contract terms to go live.
• Effectively work with other departments including, but not limited to; technical integration, marketing and account management teams to drive customer delight.

• Driving B2B,C2B & B2C digital payments partnerships and retaining long-term business partnerships with merchants/clients.
• Attaining SLA(Service Level Agreement)
• Pitch to clients through upselling and cross selling. Negotiate contract terms with clients and communicate terms to stakeholders.
• Building Customer Delight campaigns through driving monthly performance meetings and reports.
• Selling of corporate solutions such as Tingg checkout, Tingg Payouts, Tingg Engage and Tingg instore.
• Collaborated with cross-functional teams to deliver seamless service to clients, resolving issues promptly and efficiently.
• Improved customer satisfaction by implementing strategic account plans and tailored solutions.
• Delivered consistent revenue growth by managing multiple accounts and identifying upselling opportunities.

• To provide high level commercial- analysis and operational support
• Financial Modelling Commercial Analysis
• Proactively performing reconciliation for transactions done by all merchants and being on the forefront in the track of reconciliation and report automation.
• Risk Assessment.
• Reporting Technical and Operational Issue Resolution Relationship Building and Representation Compliance and Engagement
• Conducting high Quality of service analysis and performing TAT diagnosis to better customer delight.

• Products marketing Scheduling appointments and identifying opportunities and Maintaining relationships with clients
• Negotiating contracts, packages, reporting and presentation on clients'

feedback.

• Selling corporate solutions such as office internet connectivity, security solutions, IT solutions and web and app development.
• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Educated clients on new products or services to increase customer engagement with brand.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

• Handled customer inquiries and suggestions courteously and professionally.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Receive calls, Collection of clients' feedback, Collect customer inquiries, Report on customer's issues and concerns.
• Undertake all actions required by system and update database.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Customer retention, follow up on general queries and complaints and research required information using available resources.

• Assisted call-in customers with questions and orders.
• Managed high call volume with exceptional professionalism and efficiency.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Maintained a high level of product knowledge to provide accurate information and support to customers.
• Contributed to team success, consistently achieving call center performance metrics.
• Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.