Daisy Cheptoo
Debt Collection And Account Management.
Nairobi
Summary
Dynamic Debt Consultant with a proven track record at Aspira Kenya, excelling in debt recovery and negotiation techniques. Recognized for enhancing client relationships and achieving high success rates in debt collection. Skilled in loan restructuring and adept at empathetic communication, driving positive outcomes for clients while maintaining firm repayment expectations.
Overview
4
4
years of professional experience
Work History
Debt Consultant
Aspira Kenya
Nairobi, Nairobi Province
02.2023 - Current
- Contributed to company growth through identifying opportunities for expanding services offered to new markets.
- Coordinated with external partners, such as credit bureaus and legal professionals, to provide comprehensive support in addressing clients'' financial challenges.
- Improved clients'' financial situations through comprehensive debt analysis and customized action plans.
- Mentored new hires in the intricacies of debt consultation, instilling confidence in their ability to deliver exceptional service to clients.
- Enhanced team productivity by providing ongoing training and support to junior debt consultants.
- Answered over 100 daily customer communications via telephone, email, and web chat.
Debt Collector
Keysian Auctioneers Limited
07.2021 - 01.2023
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Maintained consistently high success rate of collecting on overdue accounts.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Enhanced client relationships by providing regular updates on account status and diligently adhering to communication guidelines.
Debt Collector
Lingtons Assets Limited
11.2020 - 04.2021
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Maintained consistently high success rate of collecting on overdue accounts.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
Education
Diploma in Human Resource - Human Resources Management
Kiriri Women's Univiversity
Nairobi, Nairobi Province, Kenya 04.2001 -
Skills
Debt recovery
Loan restructuring
Negotiation techniques
Debt negotiation
Debt settlement
Timeline
Debt Consultant
Aspira Kenya
02.2023 - Current
Debt Collector
Keysian Auctioneers Limited
07.2021 - 01.2023
Debt Collector
Lingtons Assets Limited
11.2020 - 04.2021
Diploma in Human Resource - Human Resources Management
Kiriri Women's Univiversity
04.2001 -