Daisy Cheptoo

Experienced and proactive Customer Support Specialist skilled in delivering exceptional service across phone, email, text, and web chat. Known for maintaining phone etiquette, addressing customer inquiries, and resolving issues efficiently while ensuring high satisfaction levels. Strong communicator with excellent interpersonal skills, able to prioritize tasks and think ahead to prevent customer concerns. Proficient in scheduling appointments, maintaining accurate records, and staying current on product knowledge. Flexible with work hours, including evenings and weekends, and committed to providing consistent, high-quality support in a fast-paced, remote, and hybrid environment.

• Active participant in church community service projects, demonstrating leadership, teamwork, and a commitment to fostering positive social change.
• Skilled networker with a proven ability to establish meaningful professional connections, facilitating collaboration and fostering mutual growth.
• Enthusiastic traveler who has developed adaptability and cross-cultural communication skills through exploring diverse regions and engaging with global communities.