Summary
Work History
Education
Skills
Affiliations
Interests
MISCELLANEOUS EDUCATION UNDERTAKEN
Timeline
Generic
Daisy Ann Okul

Daisy Ann Okul

Client Relations
Nairobi, Nairobi Province

Summary

To live to the fullest and be more creative increasing my innovativeness in conceptualizing ideas, developing strong better communication and organization skills hence influencing others to attain a common goal and learning from them.

To reach the highest link both in training and practice in any given competitive field, provide innovative services in the media fraternity by blending knowledge, skills and experience gained in training and the work place.

A young ambitious lady who is keen at finding an adventurous position, is trustworthy, reliable, numerous and meticulous. Able to work on own initiative or as part of a team and can deal with administrative duties completely.

Experienced Practice Manager successful at handling payroll administration and patient relations for 2 physician practice. Promotes business development and community profile by developing positive rapport with patients and handling marketing activities. Successful forging partnerships with hospitals and specialty practices to extend patient care reach.

Enthusiastic Senior Customer Service Representative with more than 5 years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards.

Work History

Practice Manager

Molars Dental Practice
  • Overseeing all general activities that are ongoing in the practice
  • Come up with certain practice rules and regulations to enable the practice grow further
  • Scrutinizing and solving different challenges that face the practice day to day.

Marketing and Customer Service Relations

Molars Dental Practice
  • Organizing medical camps
  • Attending to customers and guiding them through our products
  • Data recording and accounting
  • Holding media interviews for marketing strategies

Video Editor

Kenya Broadcasting Corporation (KBC)
  • Captured the material from analogue form to digital form
  • Involved in transfer of material from Betacam to Dvcam
  • Did some graphic designs for the programs

Panellist

Easy FM Radio Station
  • Doing research on the time of music played and the audiences reaction
  • Researched on the response in the topics aired during the breakfast show
  • Gave ideas on how to improve the show which also led to recruitment of one of the co-presenters
  • Participated in a campus challenge show for hosting a program in the afternoon from 2-4pm.

Customer Care Administrative

Plan-quant Consultancy Firm
  • Receiving and welcoming of customers and potential clients
  • Booking of appointments for clients
  • Transferring of calls to relevant offices
  • Handling of busy switchboards
  • Reconciling of customers’ accounts

Scripting & Drama

BBC Radio
  • Involved in coming up with a Swahili radio drama titled 'Kimasomaso'
  • Participated in scripting for the drama and dramatizing it on radio in Swahili

Registration and Compliance Officer II

National Hospital Insurance Fund (NHIF)
- Current
  • Registration of members both in the public and private sector into the scheme
  • Scanning and merging of photos
  • Biometric data registration
  • OHSAS champion
  • Peer Educator

Education

Bachelor of Arts - Communication, Public Relations & Development Communication

Pan African Christian University
Nairobi
07-2020

Diploma - Journalism

Shang Tao Media Communication
06-2009

Certificate - Kenya Secondary Education

Masinga Girls High School
01-2006

Certificate - Primary School Education

Blue Bells Primary School
01-2002

Skills

Strategic planning

Marketing

Call center experience

Customer relations

Decision-making

Customer relationship management (CRM)

God fearing and respecter of other parties

Commands respect in areas of competence

Superior language and communication skills

Ideological and highly creative

Call center operations

Report generation

Live chat support

Affiliations

  • Youth with a Vision
  • Journalism Club
  • KEYFORD Theatre group

Interests

Swimming, traveling, watching movies

MISCELLANEOUS EDUCATION UNDERTAKEN

  • 2008: Film festival Kenya National Theatre
  • 2007: Organizing secretary journalism club Nairobi
  • 2007: Advertising agent for college magazine, Nairobi Kenya
  • 2005: Dorm captain Masinga Girls High School
  • 2005: Chairlady Debate Club, Drama club
  • 2004: Law club secretary Masinga Girls High School.

Timeline

Certificate - Primary School Education

Blue Bells Primary School

Certificate - Kenya Secondary Education

Masinga Girls High School

Diploma - Journalism

Shang Tao Media Communication

Registration and Compliance Officer II

National Hospital Insurance Fund (NHIF)
- Current

Scripting & Drama

BBC Radio

Customer Care Administrative

Plan-quant Consultancy Firm

Panellist

Easy FM Radio Station

Video Editor

Kenya Broadcasting Corporation (KBC)

Marketing and Customer Service Relations

Molars Dental Practice

Practice Manager

Molars Dental Practice

Bachelor of Arts - Communication, Public Relations & Development Communication

Pan African Christian University
Daisy Ann OkulClient Relations