Esther Waithira Nyaga
PURCHASING/RECEIVING CLERK
Nairobi
Summary
Professional procurement specialist with strong foundation in purchasing and supply chain management. Adept at negotiating with vendors and managing inventory to support business objectives. Known for exceptional teamwork and adaptability in dynamic environments, ensuring smooth procurement processes and reliable results.
Overview
14
14
years of professional experience
1
1
Certification
2
2
Languages
Work History
Receiving /Purchasing Clerk
14 Blooming Bean Restaurant
05.2021 - Current
- Verified accuracy of bills of lading, contracts, and purchase requests.
- Streamlined purchasing processes for increased efficiency in order processing and delivery times.
- Organized purchasing files both physically and electronically for easy access during audits or reviews by management staff members.
- Maintained complete documentation and records of all purchasing activities.
- Improved supplier relations by negotiating contracts and maintaining professional communication.
- Monitored inventory levels to prevent stockouts, ensuring timely replenishment of critical items.
- Interviewed suppliers and asked for quotes to determine best possible pricing for materials purchasing, this reduced the cost by 15%.
- Ensured accuracy of purchase orders, minimizing errors and delays in deliveries. , hence improved efficiency by 20%.
- Reduced costs with thorough research and comparison of product prices from multiple suppliers.
- Managed invoice discrepancies by effectively communicating with vendors to resolve issues in a timely manner.
- Managed large product inventories and placed orders when product levels were running low.
Cashier Supervisor
Heritage Resorts
06.2016 - 03.2020
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Increased customer satisfaction with 16 % by addressing and resolving customer issues promptly and professionally.
Administrative Assistant – Logistics/Warehouse
Bolloré Africa Logistics
01.2013 - 12.2015
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively and building strong relationships, this helped the company achieved 24 % improvement in customer satisfaction.
- Developed filing system for historical documents, preserving important company records and improving access to information.
Research Intern – Economic Policy & Data Analysis
African Population and Health Research Center (APHRC)
04.2012 - 12.2012
- Conducted data analysis (SPSS & Excel) to produce insights for policy briefs.
- Supported dashboard creation and coordination of field data collection.
- Performed data entry tasks meticulously, maintaining high levels of accuracy throughout the entire dataset by 25%.
Education
Bachelor of Arts - Economics With Information Technology
Maseno University
Kisumu 04.2001 -
High School Diploma -
Kabare Girls
Kirinyaga 04.2001 -
Skills
Order tracking
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Google Digital Marketing Certification
Timeline
Receiving /Purchasing Clerk
14 Blooming Bean Restaurant
05.2021 - Current
Cashier Supervisor
Heritage Resorts
06.2016 - 03.2020
Administrative Assistant – Logistics/Warehouse
Bolloré Africa Logistics
01.2013 - 12.2015
Research Intern – Economic Policy & Data Analysis
African Population and Health Research Center (APHRC)
04.2012 - 12.2012
Bachelor of Arts - Economics With Information Technology
Maseno University
04.2001 -
High School Diploma -
Kabare Girls
04.2001 -
References
- Kevin Kinyanjui,14 blooming bean restaurant ,kevwesh@gmail.com
- Wycliffe, Kipruto, Manager, wyclifekipruto@gmail.com, +254 70909122, Heritage Resorts
- Samuel Gathanga, Consultant, +254 721 688 312, APHRC
Core Competencies
- Strategic Sales Leadership & Market Expansion
- Client Relationship Management & Retention
- Negotiation, Upselling & Key Account Management
- CRM Systems, Data Analytics & Sales Reporting
- Team Leadership, Training & Performance Management