Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Community Involvements
Timeline
Generic
Open To Work

DAVID GAKURE

Relationship Officer
Kiambu,KIAMBU

Work Preference

Job Search Status

Open to work

Desired Job Title

Customer Service RepresentativeSoftware EngineerData AnalystData EngineerSoftware Test Engineer

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

RemoteHybrid
Location: KiambuNairobi, 30Thika, 30Ruiru, 13Ruai, 30
Open to relocation: Yes

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsPaid time offWork from home option

Summary

Customer-focused professional with a strong background in Applied Mathematics and Computer Science, currently working in the banking sector’s Service Center. Experienced in customer relationship management, complaint resolution, and service recovery support. Skilled in analyzing customer feedback, managing escalations, and coordinating cross-functional teams to efficiently resolve service issues. Proven expertise in root cause analysis, enhancing customer experience, and ensuring timely case resolution in compliance with service level agreements (SLAs). Proficient in CRM systems, accurate case documentation, and delivering empathetic, solution-oriented customer engagement in fast-paced financial environments.

Overview

1
1
Language
1
1
Certification
8
8
years of professional experience

Work History

Relationship Officer

Equity Bank
01.2024 - Current
  • Manage customer relationships while supporting financial inclusion initiatives and service delivery across banking products.
  • Review and resolve customer complaints, ensuring timely follow-up and closure in line with service level agreements (SLAs).
  • Utilize CRM systems to log, track, and manage customer cases from initiation to resolution with full accountability.
  • Engage customers to clarify issues, provide updates, and maintain clear communication throughout the resolution process.
  • Support continuous improvement by providing feedback on process gaps and customer pain points.

Full Stack Dev. Intern

Vint Ex
09.2022 - 05.2023
  • Participated in system development projects by designing and implementing web-based solutions for corporate clients.
  • Maintained application functionality through debugging, testing, and performance optimization.

ICT Attaché

Kenya Bureau of Standards (KEBS)
01.2022 - 04.2022
  • Interact with applications and help build standards filtration Application.
  • Managed network Configuration and Resource Sharing.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.

Mathematics Consultant

Bugema University
05.2018 - 09.2018
  • Offer Basic and Discrete Mathematics Classes.
  • Advised academic teams on policy alignment and program improvement initiatives.
  • Prepared detailed reports summarizing findings, recommendations, and implementation priorities.
  • Evaluated service delivery procedures and proposed revisions to improve operational efficiency.

Education

Bachelor of Science - Mathematics and Computer Science

Machakos University
04-2023

Skills

Networking and Internet IP configuration

Root cause analysis and trend identification

Project management

Voice of Customer (VOC) insights

Creative design and Modelling

PHP Frameworks: CodeIgniter 4 & Vue

Customer Relationship Management (CRM) systems and case tracking

Certification

ICDL Compliance certificate _ Alphax College, Eldoret. {Jan 2018-June 2018}, Google Analytics Certification _ Google., Digital Marketing Certified _ Hubspot Academy., Operations Management _ Unicaf University, ICS² Cyber Security Certification

Community Involvements

I am an Active Cyber Shujaa Member in Kenya’s Movement with a CEH Badge issued by CISCO. (Click to VERIFY)

Timeline

Relationship Officer

Equity Bank
01.2024 - Current

Full Stack Dev. Intern

Vint Ex
09.2022 - 05.2023

ICT Attaché

Kenya Bureau of Standards (KEBS)
01.2022 - 04.2022

Mathematics Consultant

Bugema University
05.2018 - 09.2018

Bachelor of Science - Mathematics and Computer Science

Machakos University

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DAVID GAKURERelationship Officer