John Kimani
Nairobi
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Sales and Customer Service Executive
Enchoroemuny Diaries
Ngong,Kenya
06.2021 - Current
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Fielded customer questions to share information about products, availability, and pricing.
- Organized in-store promotions to increase awareness of new product lines.
Hotel Waiter
Oloolua Resort
Kajiado Kenya
01.2019 - 02.2020
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
- Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Kept work environments, equipment and trays clean and sanitized for guests.
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
Education
Diploma - 3D Animation And Film
Shang Tao Media Arts College
Nairobi,Kenya08.2018
Skills
Company policy adherence
Inventory assistance
Money handling abilities
Complaint resolution
Professional telephone demeanor
Stocking and replenishing
Timeline
Sales and Customer Service Executive
Enchoroemuny Diaries
06.2021 - Current
Hotel Waiter
Oloolua Resort
01.2019 - 02.2020
Diploma - 3D Animation And Film
Shang Tao Media Arts College